At a Glance
- Tasks: Lead and inspire a team while ensuring exceptional customer service and food quality.
- Company: Dynamic store on Peterborough High Street with a focus on teamwork.
- Benefits: Employee discounts, health plans, career development, and free meals on shift.
- Other info: Flexible hours with opportunities for career growth and personal development.
- Why this job: Be the face of the store and make customers happy every day.
- Qualifications: Experience in customer service and leadership skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a Team Leader with a fantastic attitude and a commitment to exceptional customer service. As the face of the store, you will assist your manager in leading and inspiring the team, promoting great teamwork to achieve exceptional results in food quality, sales, and profitability. You will train on the Woks, assist and supervise the back‑of‑house teams as needed, and put our customers’ happiness at the centre of everything you do.
Responsibilities
- Train and coach team members on wok operation and back‑of‑house duties.
- Supervise back‑of‑house teams as required.
- Assist the manager in leading the front‑of‑house staff.
- Promote teamwork to achieve high food quality, sales, and profitability.
- Ensure a dining experience packed with flavour for every customer.
Key Qualities
- Customer focused.
- Up for late nights – flexibility required (may trade until 4 am on select nights).
- Hands‑on and organized.
- Team player and people focused.
- Self‑motivated with integrity.
Skills & Experience
- Vast experience in customer service.
- Background in leadership and management.
- Ability to train and coach a team.
- Problem solving skills.
- Effective time management.
- Results‑driven – people, quality, service, environment, sales & profitability.
- Excellent communication skills.
Values
- We take pride – putting our whole heart into every task.
- We are all in together – supporting each other to win as a team.
- Being quick to shift – we adapt to new challenges with agility.
- We lead the way – we are the first to try new things and shake things up.
Benefits
- Employee discount.
- Online discounts in high street stores.
- Opt‑in health plans.
- Company pension plan.
- Pick n Mix diploma program.
- Cycle to work scheme.
- Free mortgage advice.
- Wellbeing support (confidential advice line).
- Access to wages in advance.
- Career development via our career pathway.
- Incentive schemes.
- Free meals on shift.
- Refer a friend scheme.
Team Leader - Peterborough High Street employer: Chopstix Group
Chopstix Group is an exceptional employer that fosters a vibrant work culture in Newcastle upon Tyne, where team collaboration and personal growth are at the forefront. With a focus on nurturing talent and providing opportunities for advancement, employees can thrive in a dynamic environment that values both performance and customer satisfaction. Join us to be part of a high-energy team dedicated to delivering outstanding service while enjoying the benefits of a supportive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Peterborough High Street
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your people skills! Since this role is all about teamwork and customer service, think of examples where you've excelled in these areas. Be ready to share them during your chat.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows you care about the opportunity and respect the team you'll be working with.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Team Leader - Peterborough High Street
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for exceptional customer service shine through. We want to see how you put customers at the heart of everything you do, so share any relevant experiences that highlight your commitment.
Highlight Your Leadership Skills:As a Team Leader, you'll be inspiring and guiding others. Make sure to showcase your leadership experience in your application. Talk about times you've trained or coached team members and how you’ve promoted teamwork to achieve great results.
Be Authentic and Personable:We love a bit of personality! Don’t be afraid to let your unique voice come through in your application. Share your story and what makes you a great fit for our team – we’re looking for someone who’s not just qualified but also a great cultural match.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Chopstix Group
✨Know the Company Values
Before your interview, take some time to understand the company's values. They pride themselves on teamwork, adaptability, and leading the way. Show how your personal values align with theirs, and be ready to share examples of how you've demonstrated these qualities in your previous roles.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to inspire and train others. Prepare specific examples of how you've successfully led a team in the past. Think about times when you coached someone to improve their performance or resolved conflicts within a team. This will highlight your leadership experience and problem-solving skills.
✨Demonstrate Customer Focus
Since exceptional customer service is key, be ready to discuss how you've put customers at the centre of your work. Share stories that illustrate your commitment to customer satisfaction and how you’ve handled challenging situations to ensure a positive dining experience.
✨Prepare for Flexibility Questions
Given the late-night shifts, be prepared to discuss your availability and flexibility. Think about how you can manage your time effectively while ensuring that you can support the team during busy periods. Showing that you're adaptable and willing to go the extra mile will make a great impression.
