At a Glance
- Tasks: Lead a dynamic team, deliver exceptional customer service, and ensure top-notch food quality.
- Company: Join a rapidly expanding business with a vibrant culture.
- Benefits: Enjoy employee discounts, health plans, career development, and free meals on shift.
- Other info: Flexible hours, including late nights, and a collaborative team atmosphere.
- Why this job: Spice up your career while making customers happy in a fast-paced environment.
- Qualifications: Experience in customer service and leadership, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a Team Leader with a fantastic attitude and commitment to exceptional customer service. You must be experienced and passionate about delivering delicious food and be prepared to train on the Woks, so that you can both assist and supervise the back of house teams, as and when required. You will be the face of the store and assist your manager in leading and inspiring the team, promoting great teamwork to achieve exceptional results in food quality, sales, and profitability. You will put our customers' happiness at the centre of everything you do, providing a dining experience packed with flavour, to every customer every time. Are you ready to spice up your career in a dynamic and rapidly expanding business? If you have a passion for delivering exceptional customer service and the skills to build an extraordinary team, we want to hear from you! Ready to take the lead? If you've got the skills, confidence, and experience to guide a team in a fast-paced environment, we want to hear from you!
Traits
- Customer focused
- Up for late nights? We may trade until 4am on select nights - flexibility is key!
- Hands-on
- Organized
- Team Player
- People focused
- Self-motivated & have Integrity
Skills & Experience
- Vast experience in customer service
- A background in Leadership & Management
- The ability to train & coach a team
- Problem solver
- Effective time management
- Results driven - people, quality, service, environment, sales & profitability
- Excellent communication skills
Core Values
- We Take Pride, putting our whole heart in every task, ensuring that our dedication and passion are reflected in our work.
- We are All In Together, supporting each other to win as a team. Our collaborative environment values every team member's contribution, making success a collective achievement.
- Being Quick To Shift is essential; our fast-paced industry demands adaptability, and we need people who can meet new challenges head-on with agility and resourcefulness.
- We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.
Benefits
- Employee Discount
- Online Discounts in High Street Stores
- Opt in Health Plans
- Company Pension Plan
- Pick n Mix Diploma Program
- Cycle to Work Scheme
- Free Mortgage Advice
- Wellbeing Support (Confidential Advice Line)
- Access to Wages in Advance
- Career Development via our Career Pathway
- Incentive Schemes
- Free Meals on Shift
- Refer A Friend Scheme
Team Leader - Liverpool St John's employer: Chopstix Group
Join a vibrant and dynamic team at our Liverpool St John's location, where exceptional customer service and delicious food are at the heart of everything we do. As a Team Leader, you'll benefit from a supportive work culture that values collaboration and innovation, alongside opportunities for career development and a range of employee perks including discounts, health plans, and well-being support. If you're passionate about leading a team in a fast-paced environment and making a real impact on customer experiences, this is the perfect place for you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Liverpool St John's
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Team Leader, you'll need to inspire and motivate your team. Try role-playing common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from your past experiences where you successfully handled challenges in a fast-paced environment. This will demonstrate your ability to lead effectively under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Leader - Liverpool St John's
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service shine through! We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing dining experiences for our customers.
Highlight Your Leadership Skills:Make sure to showcase your leadership experience in your application. We’re looking for someone who can inspire and motivate a team, so share examples of how you've successfully led a team in the past!
Be Authentic:Don’t be afraid to let your personality come through in your application. We value authenticity and want to get to know the real you, so be honest about your experiences and what makes you a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Chopstix Group
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service and food quality. Be ready to discuss your past experiences and how they relate to the role of a Team Leader. Think about specific examples where you've delivered exceptional service or led a team to success.
✨Show Your Passion
Let your enthusiasm for food and customer service shine through during the interview. Talk about what excites you about this industry and how you can contribute to creating a fantastic dining experience. Remember, they want someone who is genuinely passionate about their work!
✨Demonstrate Leadership Skills
Prepare to share examples of how you've successfully led a team in the past. Highlight your ability to train and motivate others, and be ready to discuss how you handle challenges and foster teamwork. They’re looking for someone who can inspire and guide their team effectively.
✨Be Flexible and Adaptable
Since the role requires working late nights and adapting to a fast-paced environment, be prepared to discuss your flexibility. Share instances where you've had to shift gears quickly or manage unexpected situations. This will show that you can thrive in their dynamic setting.
