At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and delicious food.
- Company: Join a vibrant restaurant with a focus on teamwork and customer happiness.
- Benefits: Enjoy employee discounts, health plans, free meals, and career development opportunities.
- Other info: Flexible hours, including late nights, in a fast-paced environment.
- Why this job: Be the face of the store and inspire others while making customers smile.
- Qualifications: Experience in customer service and leadership skills are essential.
The predicted salary is between 27600 - 31200 £ per year.
Job Overview
We are looking for a Team Leader with a fantastic attitude and commitment to exceptional customer service.
You must be experienced and passionate about delivering delicious food, and be prepared to train on the Woks so that you can both assist and supervise the back‑of‑house teams as and when required.
You will be the face of the store and assist your manager in leading and inspiring the team, promoting great teamwork to achieve exceptional results in food quality, sales, and profitability.
You will put our customers' happiness at the centre of everything you do, providing a dining experience packed with flavour, to every customer every time.
Responsibilities
- Lead and inspire the front‑of‑house team to deliver outstanding customer service.
- Assist and supervise the back‑of‑house team, providing training on wok preparation as needed.
- Maintain high standards of food quality, safety, and hygiene.
- Support the manager in running the store and achieving sales and profitability targets.
- Lead shift handover, staffing, and scheduling to ensure smooth operations.
- Enforce the company’s core values of pride, teamwork, adaptability, and innovation.
- Handle customer queries and resolve complaints promptly and professionally.
- Operate within flexible hours, including late nights and up to 4 a. m. on select nights.
Qualifications & Skills
- Vast experience in customer service and proven leadership/management background.
- Strong problem‑solving and effective time‑management skills.
- Results‑driven with a focus on people, quality, service, environment, sales, and profitability.
- Excellent communication skills and the ability to motivate self‑mandated, organized, people‑focused team members.
- Integrity and a commitment to train and coach staff.
- Hands‑on, self‑motivated, and willing to adapt to a fast‑paced environment.
- Flexibility for late‑night shifts and variable scheduling.
Benefits
- Employee discount on online and high‑street store purchases.
- Health plans and company pension plan.
- Pick‑n‑Mix Diploma Program.
- Cycle to Work scheme.
- Free mortgage advice and wellbeing support (confidential advice line).
- Access to wages in advance.
- Career development via career pathways and incentive schemes.
- Free meals on shift.
- Refer‑a‑friend scheme.
- #J-18808-Ljbffr
Team Leader - Leeds Skelton employer: Chopstix Group
Chopstix is an exceptional employer that fosters a vibrant work culture centred around teamwork and customer satisfaction. Located at Grand Central, we offer our Team Leaders not only competitive benefits like employee discounts and health plans but also unique opportunities for career development through our Pick n Mix Diploma Program. Join us to be part of a dynamic team that values innovation and provides a rewarding dining experience for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Leeds Skelton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chopstix Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chopstix Group
Don't be shy about reaching out to Chopstix Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Leader - Leeds Skelton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chopstix Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chopstix Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
