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For Companies At a Glance
- Tasks: Lead new store openings and coach teams for success across the UK.
- Company: Chopstix, a fast-growing brand with a focus on people and quality.
- Benefits: Competitive salary, healthcare, life assurance, and growth opportunities.
- Why this job: Be at the forefront of expansion and make a real impact in a dynamic environment.
- Qualifications: Experience in QSR or retail management with strong leadership skills.
- Other info: Join a collaborative culture where your contributions truly matter.
The predicted salary is between 42000 - 42000 £ per year.
Chopstix is expanding and we are looking for a proactive, hands-on NSO Specialist to lead the way in delivering high-impact new store openings across the UK. You will be at the heart of our growth, coordinating multiple projects, coaching teams, and ensuring every new store is operationally ready, customer-focused, and commercially successful. You will lead the NSO and refurbishment countdown, work with Area Managers to support development and readiness of the opening team, and engage with stakeholders to guarantee the development process is delivered. As a performance coach with a new team, you will model best-in-class customer and operational standards and take ownership of investments to ensure pre-, during-, and post-opening activity provides the best platform for success.
What You’ll Be Doing
- Project manage 3-4 store openings from setup to handover
- Recruit, train, and coach store teams to deliver exceptional service and food quality
- Collaborate with Area Managers, restaurant managers, and training teams
- Ensure operational readiness, compliance, and customer satisfaction
- Drive performance across our four pillars: People, Quality, Sales, and Profit
Qualifications & Skills
- Experience as a General Manager in QSR, hospitality, or retail
- Strong leadership, coaching, and project management skills
- Passion for food, people development, and operational excellence
- Full UK driving licence and flexibility to travel
- Familiarity with training systems (e.g., FLOW, FOURTH, ALERT65) and documentation processes
Benefits & Growth
- Salary - £42k + £5k car allowance
- Bupa Select private healthcare
- Life Assurance
- Critical Illness Cover
- Opportunities to grow with a fast-paced, values-led brand
- A collaborative culture where your impact matters
NSO Specialist - Chopstix Support Centre in City of Westminster employer: Chopstix Group
Contact Detail:
Chopstix Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NSO Specialist - Chopstix Support Centre in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Chopstix on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in an NSO Specialist.
✨Tip Number 2
Prepare for the interview by practising common questions related to project management and team coaching. We should be ready to share specific examples of how we've successfully led teams or managed store openings in the past.
✨Tip Number 3
Show our passion for food and people during the interview! We can talk about our favourite dining experiences and how they inspire us to create exceptional service and quality in new store openings.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the Chopstix family.
We think you need these skills to ace NSO Specialist - Chopstix Support Centre in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the NSO Specialist role. Highlight your project management experience and any coaching roles you've had, as these are key for us at Chopstix.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about food and people development. Share specific examples of how you've driven performance in previous roles.
Showcase Your Leadership Skills: We want to see how you lead and inspire teams. Include examples of how you've coached others to success and managed multiple projects simultaneously. This will help us understand your fit for the role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Chopstix.
How to prepare for a job interview at Chopstix Group
✨Know Your Stuff
Make sure you’re well-versed in Chopstix’s values and operations. Familiarise yourself with their menu, customer service standards, and recent news about the company. This shows your genuine interest and helps you connect your experience to their needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you coached staff or managed projects, especially in a fast-paced environment like QSR or retail. Highlight your ability to drive performance across key areas.
✨Be Ready to Discuss Training Systems
Since familiarity with training systems is a must, brush up on your knowledge of tools like FLOW, FOURTH, and ALERT65. Be prepared to discuss how you’ve used these or similar systems to enhance team performance and operational readiness.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your understanding of the role and the company. Inquire about their approach to new store openings or how they measure success in customer satisfaction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
