At a Glance
- Tasks: Lead a dynamic team, drive performance, and deliver exceptional customer experiences.
- Company: Join Chopstix, part of QSRP, serving delicious food to millions.
- Benefits: Competitive salary, employee discounts, and career growth opportunities.
- Other info: Flexible hours, modern office, and a commitment to diversity and sustainability.
- Why this job: Be the heartbeat of our team and inspire others in a fun environment.
- Qualifications: Previous leadership experience and a passion for coaching and motivating teams.
About the company
Join QSRP: where the good growth happens. Chopstix is part of QSRP (Quick Service Restaurant Platform), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200 restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, Chopstix: one of the most recognized Asian QSR brands in the UK.
About the position
As an Assistant Manager, you'll be the heartbeat of our team, fostering a culture of enthusiasm, exceptional service, and the desire to succeed. Are you a leader who thrives in the driver's seat? A motivator? An inspirer? Join us and lead the way with full throttle energy, always being the first to try new things and shake things up.
WHO ARE WE?
Chopstix is not just a restaurant; we're a movement! Offering Bold, Chinese Flavours! We're on the lookout for individuals who embody inspiration. Join us in consistently delivering an unrivalled dining experience. At Chopstix, we put our whole heart into everything we do, fostering a work/life balance that fits our people perfectly. Let's stir-fry success together!
At Chopstix we are guided by our core values that are rooted in our DNA:
- We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
- We are All In Together, supporting each other to win as a team. Our collaborative environment values every team member's contribution, making success a collective achievement.
- Being Quick To Shift is essential; our fast-paced industry demands adaptability, and we need people who can meet new challenges head-on with agility and resourcefulness.
- We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.
What do you bring
- Previous leadership experience in a fast-paced retail, hospitality, leisure or QSR environment.
- A passion for coaching, developing and motivating others to perform at their best.
- Strong people skills with the ability to build positive relationships across the team.
- A customer-first mindset, creating great experiences and responding quickly to customer needs.
- Confidence leading shifts and making decisions in a dynamic trading environment.
- Commercial awareness with an understanding of sales, labour, costs and operational performance.
- A keen eye for operational standards, ensuring excellence in food quality, cleanliness and compliance.
- The ability to prioritise, organise and delegate effectively during busy trading periods.
- A hands-on leadership style, leading from the front and supporting the team whenever needed.
- Resilience and adaptability, remaining calm under pressure and quick to shift when priorities change.
- A strong sense of accountability and pride in delivering results.
- A commitment to developing yourself and helping others grow within the business.
- Excellent communication skills, able to engage, influence and inspire a diverse team.
- A team-first approach, working collaboratively to achieve shared goals and create a positive working environment.
- Alignment with our values: Lead the Way, Take Pride, All In Together and Quick to Shift.
As an individual you are
- Infuse fun into the workplace?
- Up for late nights? We may trade until 4am on select nights in certain locations - flexibility is key!
- Recognize and nurture potential within your team?
- Deliver exceptional customer service every time?
- Support the GM in daily operations.
- Lead shifts and drive performance.
- Develop and coach the team.
- Deliver strong results across service and sales.
Why join us on your journey?
- Contribute to our mission of becoming the market leader in QSR sector.
- Plenty of career growth opportunities across all our international head quarters.
- Become part of a company where learning and development is in the heart of the culture.
- Loads of fun initiatives with your colleagues, many of them focused on giving back to the community.
- We believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive in.
- Environmental sustainability is in the center of the way we operate.
- We care about diversity, equity and inclusion and make everyone feel equally welcomed.
You also get these benefits:
- Salary up to £31,500 pa.
- 50% Employee discount.
- 45 Hour contract.
- Online Discounts in High Street Stores – My Staff Shop.
- Medicash Company Pension Plan.
- Pick n Mix Diploma Program.
- Cycle to Work Scheme.
- Free Mortgage Advice - via Charles Cameron.
- Wellbeing Support (Confidential Advice Line).
- Access to Wages in Advance - Stream Incentive Schemes.
- Refer A Friend Scheme.
Does this sound exciting? If yes, apply now! Even if you do not meet all the requirements, yet have the right attitude and potential, reach out and let’s talk.
All applicants will receive consideration for the job with no regards to race, color, religion, gender, sex (pregnancy included) and sexual identity and orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition, or any other basis protected by national or local laws and regulations.
Competencies:
- Acting with Integrity.
- Building and Supporting Teams.
- Championing Customer Needs.
- Communicating Effectively.
- Delivering High Quality Work.
- Driving for Results.
Assistant Manager in Bristol employer: Chopstix Group
Chopstix Group is an exceptional employer that fosters a vibrant work culture in Newcastle upon Tyne, where team collaboration and personal growth are at the forefront. With a focus on nurturing talent and providing opportunities for advancement, employees can thrive in a dynamic environment that values both performance and customer satisfaction. Join us to be part of a high-energy team dedicated to delivering outstanding service while enjoying the benefits of a supportive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Bristol
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chopstix Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chopstix Group
Don't be shy about reaching out to Chopstix Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chopstix Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chopstix Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
