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For Companies At a Glance
- Tasks: Lead a dynamic boutique team and ensure top-notch service for Chopard clients.
- Company: Join the prestigious Chopard brand known for luxury and excellence.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Why this job: Be part of a luxury brand and make a real impact on client experiences.
- Qualifications: Strong organisational skills, teamwork, and experience with MS Office and Photoshop.
- Other info: Opportunity to travel for events and engage with high-profile clients.
The predicted salary is between 36000 - 60000 £ per year.
Mission
- To lead the boutique team, in close collaboration with the Boutique Manager.
- To ensure the highest level of service to all Chopard clients.
- To develop sales further and acquire new clients.
- To ensure best retail practices in line with the Boutique Charter.
Main Responsibilities
- The Assistant Boutique Manager represents the Boutique Manager in his/her absence and is responsible for all activities at store level when the Boutique Manager is away from the shop floor.
- He/She should ensure that individual team members continue to improve on their performance and contribute to the boutique’s overall mystery shopping score.
- He/She supports the Boutique Manager to conduct performance reviews and to design individual development plans for each team member to raise motivation and give individual short-term & long-term career objectives.
- He/She is in charge of organizing regular follow-up trainings on selling skills (e.g. through role-plays).
- He/She supports the Boutique Manager in preparing and holding regular team meetings/briefings with a particular focus on:
- Assessment of the current business situation followed by proactive measures to increase sales, as well as defining weekly targets/objectives.
- Sharing information with the team on products, client leads, after sales service, upcoming activities, etc.
- Nurturing a team spirit motivating individual team members to excel and perform.
Service
- The Assistant Boutique Manager is responsible for a perfect service in the boutique at all times, in line with the Boutique Charter.
- He/She is to ensure that any visitor to the boutique is treated with the utmost respect and professionalism according to Chopard boutique charter.
- A clean boutique in every corner is a must.
- Decoration must be at its best and follow the Chopard Guidelines.
- All current marketing materials (catalogues, books, leaflets, instruction manuals...) must be stocked and properly used by the whole team.
- Staff attires must be impeccable at all times.
- Showcases and serving trays must be in mint condition at all times.
- Chopard recommended music and DVDs must be played at all times.
- Stock quality and handling must be impeccable at all times (no fingerprints).
- Any renovation/touch up needs must be reported to the HQ immediately.
Business Development
- The Assistant Boutique Manager is responsible for the development of boutique sales in line with the annual set objectives.
- Assist in the Creation and Management of in-store and external events to develop new client opportunities, drive sales, and establish & develop Chopard’s Brand Awareness & Presence in the marketplace.
- He/She has to ensure the boutique’s client database in Salesforce is systematically used by all team members and continuously maintained in view of CRM activities (invitation to events, direct mailing, e-mailers, celebration of birthdays, etc.).
- He/She has to ensure that the boutique is well connected with the network of key hotels, clubs, or any other potential business providers.
- He/She should develop the network of tour guides, tour operators, translators and drivers to build further high-quality traffic to the boutique.
- He/She should propose new ideas to reach new clients through activities inside or outside the Boutique.
Operations
- He/She has to ensure that the security and insurance procedures of the Chopard Group are strictly adhered to in accordance with the Boutique Charter and the Insurance Handbook.
- Immaculate management of transactions, stocks (i.e. regular stock checks), and customer data in the respective systems.
- Ensure brand induction and training for new boutique staff members joining the team.
Specific Activities
- The Assistant Boutique Manager might be requested to travel for events or client visits.
- He/She must ensure to report market intelligence on competitor Boutiques and their staff activities.
Key Performance Indicators
- Qualitative indicators:
- Boutique Objectives.
- Customer Data quality in Salesforce.
- Initiatives to develop the boutique network of concierges, clubs, etc.
- Support of the planning and implementation of marketing activities.
- Quality of service from the whole team.
- Overall presentation of the boutique.
- Grooming of the staff.
- Mystery Shopping results.
- Boutique Objectives.
- Sales growth.
- Average discount given.
- Conversion rate.
- Acquisition of potential client data.
- Stock turn improvement.
Key Requirements
- Excellent organizational skills and attention to detail.
- Excellent English language skills (written and verbal).
- Ability to manage multiple priorities and deadlines.
- Well experienced and used to working with MS Office (Excel, Word, PowerPoint) and Photoshop.
- Professional representation of the company image.
- Willing to work outside official working hours including evenings and weekends.
- Ability to work well with others as part of a team.
Deputy Manager in London employer: Chopard
Contact Detail:
Chopard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate; you’re genuinely interested in their brand and values.
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Deputy Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering top-notch service and developing a fantastic team spirit.
Tailor Your CV: Make sure your CV is tailored to the Deputy Manager position. Highlight your experience in retail management, team leadership, and any specific achievements that align with the responsibilities mentioned in the job description.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Chopard
✨Know the Boutique Inside Out
Before your interview, make sure you research Chopard and its boutique culture thoroughly. Understand their values, the Boutique Charter, and what sets them apart in the luxury market. This knowledge will help you demonstrate your genuine interest and alignment with their mission.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your leadership capabilities.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, especially around sales techniques and customer service. Practice common scenarios you might face in the boutique, such as handling difficult customers or upselling products. This will show your readiness to step into the role and support the team.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges, how success is measured in the boutique, or upcoming events. This not only shows your enthusiasm but also helps you gauge if the role aligns with your career goals.
