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- Tasks: Lead a dynamic boutique team and ensure top-notch service for Chopard clients.
- Company: Join the prestigious Chopard brand known for luxury and excellence.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Why this job: Be part of a luxury brand and make a real impact on client experiences.
- Qualifications: Strong organisational skills, teamwork, and proficiency in English and MS Office.
- Other info: Exciting opportunities for travel and networking within the luxury market.
The predicted salary is between 36000 - 60000 £ per year.
To lead the boutique team, in close collaboration with the Boutique Manager. To ensure the highest level of service to all Chopard clients. To develop sales further and acquire new clients. To ensure best retail practices in line with the Boutique Charter.
Main Responsibilities
- The Assistant Boutique Manager represents the Boutique Manager in his/her absence and is responsible for all activities at store level when the Boutique Manager is away from the shop floor.
- Ensure that individual team members continue to improve on their performance and contribute to the boutique’s overall mystery shopping score.
- Support the Boutique Manager to conduct performance reviews and design individual development plans for each team member to raise motivation and give individual short-term & long-term career objectives.
- Organize regular follow-up trainings on selling skills (e.g. through role-plays).
- Support the Boutique Manager in preparing and holding regular team meetings/briefings with a focus on assessment of the current business situation followed by proactive measures to increase sales, as well as defining weekly targets/objectives.
- Share information with the team on products, client leads, after sales service, upcoming activities, etc.
- Nurture a team spirit motivating individual team members to excel and perform.
- Organize the monthly team roster and ensure the boutique is up-to-date for all administrative duties.
- Enforce the discount policy and develop techniques to help the team minimize the average discount.
- Assist the Boutique Manager in coaching, best-practices sharing & training of the Sales Team.
Service
- Responsible for perfect service in the boutique at all times, in line with the Boutique Charter.
- Ensure that any visitor to the boutique is treated with the utmost respect and professionalism according to Chopard boutique charter.
- A clean boutique in every corner is a must; decoration must be at its best and follow the Chopard Guidelines.
- All current marketing materials must be stocked and properly used by the whole team.
- Staff attires must be impeccable at all times.
- Showcases and serving trays must be in mint condition at all times.
- Chopard recommended music and DVDs must be played at all times.
- Stock quality and handling must be impeccable at all times (no fingerprints).
- Any renovation/touch up needs must be reported to the HQ immediately.
Business Development
- Responsible for the development of boutique sales in line with the annual set objectives.
- Assist in the creation and management of in-store and external events to develop new client opportunities, drive sales, and establish & develop Chopard’s brand awareness & presence in the marketplace.
- Ensure the boutique’s client database in Salesforce is systematically used by all team members and continuously maintained in view of CRM activities.
- Ensure that the boutique is well connected with the network of key hotels, clubs, or any other potential business providers.
- Develop the network of tour guides, tour operators, translators, and drivers to build further high-quality traffic to the boutique.
- Propose new ideas to reach new clients through activities inside or outside the boutique.
Operations
- Ensure that the security and insurance procedures of the Chopard Group are strictly adhered to in accordance with the Boutique Charter and the Insurance Handbook.
- Make sure that the stock values at day and night are below the maximum coverage.
- Immaculate management of transactions, stocks, and customer data in the respective systems.
- Ensure brand induction and training for new boutique staff members joining the team.
Specific Activities
- Might be requested to travel for events or client visits.
- Must ensure to report market intelligence on competitor boutiques and their staff activities.
Key Performance Indicators
- Customer data quality in Salesforce.
- Initiatives to develop the boutique network of concierges, clubs, etc.
- Support of the planning and implementation of marketing activities.
- Quality of service from the whole team.
- Overall presentation of the boutique.
- Grooming of the staff.
- Mystery shopping results.
- Average discount given.
- Conversion rate.
- Acquisition of potential client data.
- Stock turn improvement.
Key Requirements
- Excellent organizational skills and attention to detail.
- Excellent English language skills (written and verbal).
- Ability to manage multiple priorities and deadlines.
- Well experienced and used to working with MS Office (Excel, Word, PowerPoint) and Photoshop.
- Professional representation of the company image.
- Willing to work outside official working hours including evenings and weekends.
- Ability to work well with others as part of a team.
Deputy Manager employer: Chopard
Contact Detail:
Chopard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they present themselves. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use role-plays with friends or family to get comfortable. We want you to shine and show off your personality!
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows you're genuinely interested in the role and the company. Plus, it gives you a chance to find out if it's the right fit for you too!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a nice touch and keeps you on their radar. Remember, we’re all about making connections, so let them know you appreciate their time!
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let us know how much you value top-notch service. Share examples of how you've gone above and beyond for clients in the past. We love seeing that dedication!
Highlight Your Team Spirit: We’re all about collaboration here at StudySmarter. Make sure to mention any experiences where you’ve motivated a team or contributed to a positive work environment. It’s all about lifting each other up!
Be Specific About Your Skills: Tailor your application to showcase your organisational skills and attention to detail. Use concrete examples to demonstrate how you've managed multiple priorities or improved processes in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Chopard
✨Know the Boutique Inside Out
Before your interview, make sure you’re familiar with Chopard’s values and the Boutique Charter. Understand their products and services, and be ready to discuss how you can uphold their standards of service and presentation.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully motivated team members or improved performance. Highlight any training or coaching you've provided.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to showcase your selling skills and customer service approach. Practice common scenarios you might face in the boutique, focusing on how to handle difficult customers or upsell products effectively.
✨Bring Ideas for Business Development
Think about innovative ways to attract new clients and enhance sales. Be ready to share your ideas on events or partnerships that could benefit the boutique. This shows your proactive approach and commitment to driving business growth.