Boutique Supervisor - Harrods Boutique Mission Drive sales growth and acquire new clients Deliver the highest level of service to all Chopard clients Support and lead the boutique team in close collaboration with the Boutique Manager Ensure adherence to Chopard’s Boutique Charter and retail standards Main Responsibilities Team Leadership & Management Act as deputy to the Boutique Manager, assuming full responsibility for boutique operations in their absence Support the Boutique Manager in conducting performance reviews and developing individual development plans Motivate team members by setting clear short- and long-term objectives aligned with their skills Organise and deliver regular training sessions (e.g. selling skills, role-play exercises) Promote continuous performance improvement, including contribution to mystery shopping results Support the preparation and facilitation of regular team meetings and briefings, covering: Business performance and sales strategies Weekly targets and objectives Product knowledge, client leads, after-sales service, and upcoming activities Team engagement and motivation Organise monthly staff rota and ensure completion of administrative duties Enforce the discount policy and coach the team on techniques to optimise margin performance Support coaching, best practice sharing, and ongoing training initiatives Client Experience & Service Excellence Ensure the highest standards of service at all times in line with the Boutique Charter Guarantee every client receives a professional, respectful, and luxury experience Maintain impeccable boutique presentation, including: Cleanliness and maintenance at all times Displays and decoration aligned with Chopard guidelines Availability and proper use of marketing materials Staff presentation and adherence to dress code standards Showcases, trays, and product display maintained to the highest standard Stock handling with care (e.g. no visible fingerprints) Ensure appropriate in-store atmosphere, including approved music and visual materials Report any maintenance or refurbishment needs to Head Office promptly Business Development Support the achievement of boutique sales targets in line with annual objectives Assist in organising and managing in-store and external events to: Generate new client opportunities Drive sales Strengthen brand awareness Ensure effective use and maintenance of the Salesforce CRM system by all team members Develop and maintain relationships with key external partners (e.g. hotels, clubs, tour operators, drivers, translators) Identify and propose new initiatives to attract and engage new clients Operations & Compliance Ensure strict adherence to security, insurance, and operational procedures in line with Chopard policies Monitor stock levels to remain within insurance coverage limits at all times Maintain accurate and compliant management of: Transactions Stock (including regular stock checks) Client data Support onboarding and training of new boutique team members Specific Activities Travel may be required for events and client engagement Monitor and report competitor activity and market trends Key Requirements Strong organisational skills and attention to detail Excellent written and verbal communication skills (English) Ability to manage multiple priorities in a fast-paced environment Proficiency in MS Office (Word, Excel, PowerPoint) and Photoshop Professional presentation aligned with luxury brand standards Flexibility to work evenings, weekends, and outside standard hours Strong team collaboration and interpersonal skills.
Locations
City of LondonLondon
