Stockroom Coordinator

Choosing Keeping is an independent stationery shop in Covent Garden. Since 2012, we\’ve been gathering pens, papers, and art materials from small makers around the world, chosen for their quality and story.

Behind the scenes, our work is about care and precision: keeping stock organised, orders accurate, and everything moving smoothly between our shop and our customers. If you take pride in being methodical, reliable, and part of a team effort, we\’d love to hear from you.

About the Role

The Stockroom Responsible ensures Choosing Keeping\’s Tower Street stockroom is well organised, accurate, and efficiently run. Acting as the link between the warehouse (Hewlett House) and the shop, they are responsible for receiving deliveries, managing stock transfers, and maintaining order in the stockroom. They are also the first point of contact for stock-related queries at Tower Street and provide reliable administrative support to the Shop Manager, including financial paperwork and customer enquiry triage. This is a hands-on role requiring reliability, physical stamina, and excellent attention to detail.

Key Responsibilities

1. Stockroom Organisation

• Maintain the stockroom in an orderly, clean, and safe condition at all times.
• Ensure products are stored neatly and systematically, making them easy to locate.
• Uphold health and safety standards, ensuring walkways are clear and storage practices are safe.
• Ensure the highest standard of housekeeping is observed in all back-of-house areas at all times.

2. Deliveries & Transfers

• Receive deliveries from Hewlett House, checking quantities and conditions of goods.
• Write up order lists for the stockroom and raise stock transfer requests for the shop.
• Coordinate with warehouse and logistics staff to ensure timely transfers.
• Report and document any discrepancies or damages.

3. Stock Control & Records

• Keep accurate records of stockroom movements and transfers.
• Carry out regular rolling inventory checks to maintain accuracy against system records.
• Use Unleashed (inventory management software) confidently to check, update, and maintain stock data.
• Act as the point of contact for stock-related queries at Tower Street.
• Work with the Shop Manager to ensure key product ranges are replenished promptly.
• Flag low stock levels, fast-moving items, or discrepancies.

4. Administrative & Finance Support

• Provide administrative support to the Shop Manager in financial and back-office tasks.
• Assist with maintaining accurate sales and stock documentation.
• Help prepare paperwork for finance, ensuring it is complete and submitted on time.
• Support the Shop Manager in checking and organising records related to shop operations.

5. Customer Support & Communication

• Monitor and manage the general enquiries email inbox, responding promptly to straightforward queries.
• Forward more complex enquiries to the appropriate department (Shop Manager, Logistics, E-Commerce, etc.).
• Act as a triage point, ensuring enquiries are acknowledged quickly and directed efficiently.
• Respond to incoming phone calls in a professional and courteous manner, handling simple requests directly or passing calls on to the relevant colleague.

6. Shop Support & Loss Prevention

• Support occasional shop floor activity during peak times as directed by the Shop Manager.
• Carry out routine cleaning and safety checks in the stockroom, ensuring a safe working environment.
• Support all operations for loss prevention, including careful stock handling, accurate record-keeping, and raising concerns when issues are identified.

About You

• You are curious and open-minded, always willing to learn and grow.
• You have a practical, can-do attitude, and take pride in doing things carefully and properly.
• You are engaged and interested in Choosing Keeping\’s products and values, and enjoy being part of a team that cares about detail and presentation.
• You are organised and steady, the kind of person who finds satisfaction in keeping things in good order.
• You are a clear and considerate communicator, comfortable working with colleagues and responding to enquiries in a professional way.

Thank you for applying to Choosing Keeping. We appreciate the care you\’ve taken in your application and the interest you\’ve shown in joining our team.

We\’ll be reviewing all applications over the next two weeks. After that, we\’ll be in touch with shortlisted candidates to arrange an interview. If you don\’t hear from us by then, it means we won\’t be moving forward on this occasion — but we\’re grateful for your interest all the same.