At a Glance
- Tasks: Lead a team to maintain holiday homes to 5-star standards and ensure guest satisfaction.
- Company: Join Haulfryn, a company with 90 years of family values and commitment to sustainability.
- Benefits: Enjoy competitive salary, discounted holidays, meals, and generous holiday allowance.
- Other info: Ongoing training and development opportunities in a supportive environment.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in housekeeping supervision and strong attention to detail required.
The predicted salary is between 25000 - 30000 £ per year.
Are you an experienced housekeeping professional with great attention to detail and leadership skills? At Haulfryn, we create exceptional holiday experiences and we're looking for a Senior Housekeeper to lead our housekeeping team, ensuring our holiday homes and facilities are maintained to the highest standards.
Responsibilities
- Lead the day-to-day housekeeping operation, ensuring high standards and efficient service delivery.
- Clean or organise cleaning of all lodges as soon as practical after a departure.
- Oversee a team of housekeepers, providing guidance, support, and ensuring work is completed to a 5-star standard.
- Act as a 'checker', reviewing cleans and addressing any quality concerns.
- Manage stock levels, monitor cleaning supplies and linen inventory.
- Prepare and deliver linen and equipment for changeover days.
- Liaise with the Sales team and Sublet representative to coordinate cleaning.
- Work with maintenance and hot tub teams to ensure holiday homes are guest-ready inside and out.
- Monitor customer satisfaction, deal with any issues or complaints promptly, and maintain high service standards.
- Maintain accurate records, including Health & Safety, COSHH, and stock control documentation.
- Ensure full compliance with company procedures and all Health & Safety regulations.
- Support the Housekeeping Manager with planning, team development, and maintaining key performance standards.
Qualifications
- Previous experience supervising or leading a housekeeping team.
- Strong understanding of housekeeping operations and attention to detail.
- Ability to coach, develop and motivate a team.
- Strong communication skills and confidence managing performance.
- Knowledge of Health & Safety and COSHH procedures.
- A proactive, can-do attitude and pride in delivering excellent standards.
- Understanding of administration and stock control within a housekeeping department (desirable).
- Experience working towards guest review KPIs like TripAdvisor or Revoo (desirable).
Benefits
- Competitive Salary.
- Discounted holidays at our picturesque UK holiday parks.
- Discounted meals at on-site restaurants.
- 30 days holiday (including bank holidays), increasing to 35 days with service (pro-rata for part-time).
- Company sick pay.
- Pension scheme & life assurance.
- Ongoing training & development opportunities.
- Be part of a company with 90 years of family values and a commitment to sustainability.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Housekeeper employer: Choose Haulfryn
At Haulfryn, we pride ourselves on creating exceptional holiday experiences while fostering a supportive and dynamic work environment. As a Senior Housekeeper, you will not only lead a dedicated team but also benefit from competitive salaries, generous holiday allowances, and ongoing training opportunities, all within our picturesque UK holiday parks that embody our 90 years of family values and commitment to sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeper
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Choose Haulfryn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Choose Haulfryn
Don't be shy about reaching out to Choose Haulfryn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeper
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Choose Haulfryn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Choose Haulfryn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
