Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations, ensure compliance, and promote person-centred care.
- Company: Stepping-Stones-Services, a supportive and dynamic environment.
- Benefits: Competitive pay, employee assistance programme, and ongoing training opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: NVQ Level 3 in Health & Social Care and supervisory experience required.
- Other info: Great career progression pathways and a supportive management team.
The predicted salary is between 30000 - 30000 ÂŁ per year.
The Deputy Service Manager is the operational lead within the service, working directly under and alongside the Service Manager to ensure full regulatory compliance, high-quality person-centred support, and effective team performance. The role is accountable for the day-to-day management, governance, and quality assurance of the service. The Deputy Service Manager acts as the Service Manager in their absence and is responsible for ensuring that:
- CQC compliance standards are met and maintained
- Documentation and care records are audit-ready at all times
- Staff are supervised, competent and performance managed
- Incidents, safeguarding and risk are robustly reported
- Quality of life outcomes for supported individuals are actively promoted and evidenced
This is a leadership and management role, not a senior support worker position.
Key Responsibilities
- Leadership & Operational Management
- Lead and manage the day-to-day running of the service
- Act as the delegated lead in the absence of the Service Manager
- Provide clear leadership and direction to support staff
- Manage rotas effectively to ensure safe staffing levels
- Approve annual leave and manage absence proactively
- Ensure effective shift planning aligned to assessed support hours
- Maintain a visible and consistent presence within the service
- Lead team meetings and communicate service priorities clearly
- Compliance & Regulatory Governance (Core Focus)
- The Deputy Service Manager is directly accountable for ensuring the service is inspectionâready at all times.
- Work in line with CQC regulations and current legislation
- Ensure all daily records meet legal and regulatory standards
- Complete and oversee:
- Weekly medication audits
- Weekly compliance checks
- Monthly service audits
- Ensure care plans and risk assessments are accurate and up to date
- Maintain audit trackers and ensure actions are completed
- Ensure accurate and timely incident, complaint and safeguarding reporting
- Support RADAR and incident management systems
- Conduct lowâlevel investigations
- Prepare compliance data for Service Manager review
- Support CQC inspections and provide evidence when required
- Promote and audit personâcentred care
- Support individuals to exercise choice and independence
- Attend MDT and review meetings
- Monitor and evidence quality of life improvements
- Conduct spot checks to ensure dignity and respect
- Ensure MCA and DoLS compliance is embedded
- Conduct supervisions (minimum every 3 months)
- Complete annual appraisals
- Carry out competency assessments and observations
- Identify training needs and ensure compliance
- Lead disciplinary and performance processes
- Address team issues promptly
- Promote a culture of accountability and high standards
- Support recruitment and induction
- Complete and review risk assessments
- Ensure behavioural support strategies are followed
- Report and escalate safeguarding concerns
- Investigate incidents and implement action plans
- Analyse trends and implement preventative measures
- Ensure health and safety compliance
- Produce monthly service performance reports
- Maintain accurate staffing and rota records
- Report KPIs weekly to the Service Manager
- Ensure all documentation is auditâready
Accountability Framework
Performance will be measured against:
- CQC readiness and audit scores
- Supervision compliance rate (100%)
- Training compliance rate (minimum 95%)
- Incident response quality and timeliness
- Reduction in medication errors
- Care plan and risk assessment compliance (100%)
- Staff turnover and sickness levels
- Service user quality of life outcomes
Essential Requirements
- NVQ Level 3 in Health & Social Care (or willingness to work towards)
- 2â3 years supervisory experience in supported living
- Strong knowledge of:
- CQC Regulations
- Health & Social Care Act
- MCA & DoLS
- Safeguarding frameworks
Key Competencies
- Strong leadership and accountability
- Highly organised and processâdriven
- Complianceâfocused mindset
- Confident managing difficult conversations
- Proactive and solutionâoriented
- Calm under pressure
- High professional standards
Employee Benefits
- Employee Assistance Programme via Wellbeing Matters
- Reward Gateway retail discounts platform
- ÂŁ500 Refer-aâFriend Scheme
- Ongoing training and professional development opportunities
- Supportive management and career progression pathways
Deputy Service Manager in Sheffield employer: Choices Homecare LTD
Contact Detail:
Choices Homecare LTD Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Deputy Service Manager in Sheffield
â¨Tip Number 1
Network like a pro! Reach out to your connections in the health and social care sector. Let them know you're on the lookout for a Deputy Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for those interviews by brushing up on CQC regulations and compliance standards. We want you to be the go-to person for all things related to quality assurance and person-centred care. Show them youâre ready to lead and manage effectively!
â¨Tip Number 3
Practice your leadership skills! Think about scenarios where youâve had to manage a team or handle difficult conversations. We need to see that you can maintain high professional standards and promote accountability within your team.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Letâs get you that Deputy Service Manager position!
We think you need these skills to ace Deputy Service Manager in Sheffield
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Deputy Service Manager role. We want to see how your background aligns with our values and the specific responsibilities outlined in the job description.
Showcase Your Leadership Skills: As a Deputy Service Manager, leadership is key! Use your application to demonstrate your previous management experiences, how you've led teams, and any successful projects you've overseen. We love to see examples of how you've made a positive impact in your past roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why youâd be a great fit for our team!
Apply Through Our Website: We encourage you to submit your application through our website. Itâs the best way for us to receive your details directly and ensures youâre considered for the role. Plus, itâs super easy to do!
How to prepare for a job interview at Choices Homecare LTD
â¨Know Your Regulations
Familiarise yourself with CQC regulations and the Health & Social Care Act. Being able to discuss these confidently will show that you understand the compliance aspects of the Deputy Service Manager role.
â¨Showcase Leadership Skills
Prepare examples of how you've led teams or managed difficult situations in the past. Highlight your ability to provide clear direction and support to staff, as this is crucial for the role.
â¨Demonstrate Person-Centred Care
Be ready to discuss how you promote person-centred care and improve quality of life for individuals. Share specific instances where you've made a positive impact on someone's care experience.
â¨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents. Think through potential challenges you might face in the role and how you would address them effectively.