Job summary
Part Time-37.5 hours
Choice Facilities Services are seeking a passionate, hardworking and reliable individual to join our team and fulfil the role of Help Desk Operator working with the portering department.
The role of a Help Desk Operative is an exciting opportunity for people who are motivated flexible, task focused and who have excellent communications skills. We encourage and support our employees to progress within Choice and offer full training on the job.
Within Portering Services, you would be responsible for assisting in the efficient and effective provision of services to staff, patients and visitors.
If you are ambitious, caring, team player and strive to deliver high standards services, we would like to hear from YOU!
Choice Facilities Services work together;
To deliver nationally recognised high quality, safe, cost effective services for the people, patients and stakeholders.
To attract and retain employees who are proud to recommend our services.
To deliver a wide range of high quality, effective and compliant Facilities Management (FM), Procurement and Pharmacy Services.
Choice uniform is provided for all employees free of charge.
To join a friendly, organised and positive working environment, apply for the role of Help Desk Operative.
Previous applicants need not apply, thank you. The use of AI will not be permitted
Main duties of the job
In this role you will be working in a very busy portering department within South Tyneside District Hospital.
The post holder after training, would be the point of contact for wards and departments to request portering tasks. You will receive calls from the wards and departments, create a task on the portering software system and allocate in priority, to the portering teams via their hand-held radios.
You may face challenges from people and therefore must be able to demonstrate a polite, calm, courteous and helpful manner. A positive attitude and willingness to help is essential. You must be able to organise and prioritise workloads within a busy department and have experience of working on software systems. Knowledge of portering service is also a key requirement
You will be reporting to and supporting the portering and security supervisors and managers, in the daily coordination of service demand.
A typical day may involve:
Offering advice and assistance to customers where appropriate
Receiving portering requests and imputing data onto computer system.
Dealing initially with complaints or concerns from customers and escalating these to supervisors or Department Managers as appropriate.
Dealing with queries and challenges from the portering team
Using radios as a communication tool
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). We provide a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement and pharmacists.
Commitment, Care and Compassion- our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible. We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co-ordinator to help staff with childcare arrangements.
We welcome all applications regardless of peoples race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.
If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Job description
Job responsibilities
Please see Job description for full details
The successful applicant will be able to work on their own and within a team. You should be self-motivated, flexible and helpful and have experience of dealing with people face to face and telephone.
Shifts Pattern:
The successful candidate will be fully flexible to work shifts covering earlies, lates, nightshifts and weekends, including bank holidays. Across a 4-week rota with an average of 37.5 hours per week.
Portering Services are in operation across multiple NHS sites. The primary base of work would be South Tyneside Hospital, and the successful candidate may on occasion be asked to cover other sites if the service requires.
Person Specification
Experience
Essential
- Experience with working with the general public.
- Experience of operating IT software systems.
- Experience of working in a busy environment.
- Experience in customer relations type environments.
Desirable
- Experience of working in a hospital environment.
Knowledge & Skills
Essential
- Ability to communicate effectively with patients, staff and visitors.
- Basic IT Skills.
Desirable
- Flexible approach to tasks and hours of work, including weekends, shift patterns and public holidays.
Qualifications
Essential
- Basic Numeracy and Literacy education.
- Knowledge of helpdesk software systems.
- Knowledge of portering services
Desirable
- Literacy Level 2 (equivalent to GCSE Grade C).
- Numeracy Level 2 (equivalent to GCSE Grade C).
- Class C driving license.
Physical Skills
Essential
- Ability to work within a busy and demanding, fast paced environment.
- Ability to work independently but seek advice when necessary.
Desirable
- Able to undertake varied manual tasks .
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
City Hospitals Independent Commercial Enterprises Ltd (CHoICE)
Address
South Tyneside District Hospital
Harton Lane
South Shields
NE34 0PL
United Kingdom
Employer's website
https://www.choicesunderland.co.uk/ (Opens in a new tab)
