IT Technician
Location: Trust Central Team (Working flexibly across all Trust schools and central services)
Responsible to: Senior IT Technician
Contract Type: Full-time, Permanent
Salary: £27,500 - £35,000 per annum (Dependent on experience)
Recruitment Framework: Compliant with GCA (Government Commercial Agency) standards
Payroll Model: Direct PAYE (Pay As You Earn) employment via agency partner (No umbrella company deductions)
About the Trust
We are seeking an enthusiastic, skilled, and customer-focused IT Technician to join our dynamic Trust Central Team. Working closely with the Director of IT and senior members of the IT Services team, you will play a vital role in delivering high-quality IT support and maintaining our technology environment across all Trust schools and central services.
If you are passionate about technology, eager to support education, and looking for a role that offers varied technical challenges, we would love to hear from you.
The Role
This is a hands-on, multi-faceted role that combines technical support, system administration, cyber security, project delivery, and excellent customer service. You will help ensure that our technology services remain secure, reliable, and fit for purpose-directly enabling teaching, learning, safeguarding, and efficient business operations.
Key Responsibilities
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IT Support & Service Delivery: Provide responsive technical support to staff and pupils across the Trust (remotely, by telephone, and in person). Diagnose and resolve hardware, software, network, and system faults while delivering exceptional customer service.
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Infrastructure & Systems: Assist in maintaining and improving the Trust's core technology infrastructure, including network, wireless, cloud, server, and hybrid environments, as well as managing user accounts, permissions, and asset records.
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Cyber Security & Compliance: Help maintain system security, vulnerability management, patching schedules, and data backups while ensuring full compliance with UK GDPR, data protection legislation, and safeguarding filtering standards.
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Projects & DfE Standards: Support the Trust in meeting Department for Education (DfE) digital standards, assisting with upcoming digital transformation initiatives, site deployments, technology refreshes, and system migrations.
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