Monday to Friday 8.30am – 5.00pm (1 hour lunch plus 2 x 15 minute paid breaks per day)
Free parking
Work from home 1 day per week (after probation)
Delivering an exceptional customer experience
Acknowledging enquiries & converting them in to orders
Advising clients on products
Professionally liaising with customers on the phone & in writing
Coordinating with internal teams & suppliers to achieve right first time delivery
Consistently upselling & cross-selling
Providing a proactive & responsive service
Providing accurate product specs
Handling any issues or problem jobs
Maintaining & updating the system
Proactively chasing quotes, proofs & payments
Knowledge & Skills
Customer service and/or sales experience.
Clear written & verbal communication with a confident phone manner.
Strong attention to detail.
Good time management in a fast-moving, multi deadline environment.
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