At a Glance
- Tasks: Engage with tenants to shape services and strengthen communities through innovative activities.
- Company: Choice Housing, a leading housing association in Northern Ireland with a 50-year legacy.
- Benefits: Generous leave, flexible working, health cash plan, and professional development opportunities.
- Other info: Join a dynamic team dedicated to creating thriving, sustainable communities.
- Why this job: Make a real difference in people's lives while advocating for tenant voices.
- Qualifications: Experience in community engagement and a passion for improving customer experiences.
The predicted salary is between 30853 - 37709 £ per year.
Choice Housing is one of Northern Ireland's leading housing associations, employing over 500 people with a 50-year legacy of enriching lives through the provision of safe, high quality, and affordable homes. We manage over 14,000 homes and support around 40,000 tenants, delivering a wide range of housing solutions including general needs, sheltered housing, support accommodation, and homes for families with complex needs.
The Tenant Engagement Officer will play a key role in delivering Choices Community Development and Tenant Engagement Strategy, ensuring tenants have meaningful opportunities to shape services, influence decision-making and strengthen their communities. Working closely with tenants, colleagues and community partners, the postholder will develop and deliver inclusive and innovative engagement activities that improve customer experience, support continuous service improvement and help create thriving, sustainable communities. You will act as an advocate for tenant voices across the organisation while ensuring compliance with regulatory requirements and promoting Choices values of Caring, Creative and Committed.
Our Benefits:
- 22 days annual leave plus an additional 5 days after 5 years service, and 12 public holidays
- Hybrid and Flexible working opportunities
- Essential car user allowance
- 6% employer pension contribution
- Death in service benefit x3 annual salary
- Paid maternity and paternity leave
- Bereavement leave
- Learning and Development opportunities to include paid courses relevant to your role
- Health cash plan to include annual routine dental treatments, dental accident & injury, yearly optical, specialist consultations, diagnostic tests and scans, complementary therapies e.g. physiotherapy, acupuncture, osteopathy and chiropractic treatments, alternative therapies e.g. reflexology, head massage, allergy testing, and yearly health screening
Further information including the job description, personal specification and further benefits can be found on the link provided.
Closing Date: Completed application forms should be returned by 5pm, Friday 21st August 2026. Please note, the Association reserves the right to create a reserve list following the interview process.
Choice Housing Ireland Limited is an Equal Opportunities Employer.
Tenant Engagement Officer employer: Choice Housing
Choice Housing is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a commitment to enriching lives in Northern Ireland, our team enjoys competitive salaries, comprehensive benefits, and the opportunity to make a meaningful impact in the community through the provision of high-quality housing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Engagement Officer
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Choice Housing.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Choice Housing.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Choice Housing.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Choice Housing. Apply directly through us to stand out!
We think you need these skills to ace Tenant Engagement Officer
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Choice Housing. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Tenant Engagement Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Choice Housing
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Choice Housing. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
