Housing Officer in Newtownabbey

Choice Housing is one of Northern Ireland's leading housing associations. We employ over 500 people and have a 50-year legacy of enriching lives through the provision of safe, high-quality, and affordable homes. We manage over 14,000 homes and support around 40,000 tenants, delivering a wide range of housing solutions, including general-needs housing, sheltered housing, supported accommodation, and homes for families with complex needs.

As a Housing Officer, you will deliver a high-quality housing management service that supports tenants, strengthens neighbourhoods, and helps sustain thriving communities. In this varied role, you will:

• Manage tenancies.
• Address anti-social behaviour.
• Support residents.
• Oversee property allocations.
• Minimise void periods.
• Work closely with partner agencies to provide excellent outcomes for customers.
• Build strong relationships with tenants and stakeholders.
• Resolve complex housing-related issues.
• Help ensure safe and sustainable housing services.

This is an excellent opportunity for an experienced housing professional who wants to make a meaningful impact every day.

Essential Criteria

Candidates must meet one of the following qualification and experience routes:

• CIH Level 4 qualification and 2 years relevant housing management or tenancy management experience with a social landlord or local authority.
• A degree in any discipline and 2 years relevant housing management or tenancy management experience with a social landlord or local authority.
• 3 years experience as a Housing Officer or equivalent within the last 5 years.

All applicants must also have:

• Working knowledge of the rules of the Housing Selection Scheme, including the allocation of properties, assessment of transfer applications, assignments, mutual exchanges, and related processes.
• Experience using Microsoft Office programmes, including Excel and Word.
• A full UK driving licence.
• Access to a vehicle for daily business use.

Employee Benefits

• 22 days annual leave, plus an additional 5 days after 5 years service.
• 12 public holidays.
• Flexible working hours, including up to 2 accrued days of flexi leave per month.
• Flexible start times between 8am and 10am.
• Flexible finish times between 4pm and 6pm.
• Hybrid working.
• Essential car user allowance.
• 6% pension contribution.
• Paid maternity leave and 2 weeks paid paternity leave.
• Death-in-service benefit of three times annual salary.
• Cycle to Work Scheme.
• Bereavement leave.
• Learning and Development opportunities, including paid courses relevant to your role.
• Additional long-service leave days on significant anniversaries.
• Health Cash Plan, including: Dental expenses, Annual optical benefits, Specialist consultations, Diagnostic tests and scans, Physiotherapy and chiropractic treatments, Complementary therapies, Annual health screening.

Further Information

Further information, including the job description, person specification, and additional benefits, can be found at the Choice Housing recruitment website.

Closing Date

Completed application forms should be returned by 5pm on Tuesday, 15 September 2026.

Right to Work

Choice Housing is unable to provide visa sponsorship. Applicants must have the existing right to work in the UK. Applications requiring sponsorship will not be considered. Successful candidates will be required to provide proof of essential qualifications and documentary evidence of eligibility to work in the United Kingdom.

Access NI and Recruitment Checks

Choice Housing is committed to adhering to the Access NI Code of Practice and Service Level Agreement in relation to requesting disclosure checks and processing information in accordance with the Code. All applicants are subject to an Access NI check. The Association reserves the right to create a reserve list following the interview process. The panel may enhance the criteria to facilitate shortlisting for the post. The Choice Housing Group is an Equal Opportunities Employer.