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- Tasks: Handle maintenance calls, manage engineer work orders, and perform administrative duties.
- Company: Choice Services is part of Choice Housing Group, serving over 8,000 properties with essential maintenance services.
- Benefits: Enjoy 22 days annual leave, hybrid working options, and a health cash plan from day one.
- Why this job: Join a supportive team focused on making a real impact in the community with great learning opportunities.
- Qualifications: No specific qualifications required; just a willingness to learn and help others.
- Other info: Flexible hours available; perfect for students looking to balance work and studies.
The predicted salary is between 25956 - 25956 £ per year.
Choice Services (Ireland) Ltd is part of the Choice Housing Group and provides response repairs and maintenance services to over 8,000 properties including housing, apartments and office buildings. The building services we provide include:
- Response maintenance
- Change of tenancy repairs
- Adaptions for disabled tenants
- Project works
- Electrical testing
- Asbestos monitoring
The post holder will be involved with maintenance call handling, Help Desk, Engineer works order programming, management reporting and analysis, administration duties.
Our employees have access to a range of benefits from their first day of employment:
- 22 days annual leave, rising to 25 after 5 years of service, and 12 public holidays
- Death in service benefit x3 annual salary
- 5% employer pension contribution
- Hybrid working opportunities for relevant roles
- Bereavement leave
- Learning and Development opportunities to include paid Professional Membership fees
- Health cash plan to include optional additional cover for dependents and spouse, including: annual routine dental treatments, dental accident & injury, yearly optical, specialist consultations, diagnostic tests and scans, complementary therapies e.g. physiotherapy, acupuncture, osteopathy and chiropractic treatments, alternative therapies e.g. reflexology, head massage, allergy testing, and yearly health screening
Further information including the job description, personal specification and further benefits can be found on the link by clicking Apply below. Completed application forms should be returned by 5pm, Friday 9th May 2025. Please note, the Association reserves the right to create a reserve list following the interview process. NB: The panel may enhance the criteria in order to facilitate short-listing of the post. Choice Services Limited is an Equal Opportunities Employer.
Help Desk Operator / Administrator employer: Choice Housing
Contact Detail:
Choice Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Operator / Administrator
✨Tip Number 1
Familiarise yourself with the specific services provided by Choice Services, such as response maintenance and electrical testing. This knowledge will help you demonstrate your understanding of the role during any interviews.
✨Tip Number 2
Highlight any previous experience in call handling or administrative roles, especially in a maintenance or housing context. Be ready to discuss how your skills can directly benefit the Help Desk operations.
✨Tip Number 3
Prepare to showcase your organisational and reporting skills, as management reporting and analysis are key parts of the job. Think of examples where you've successfully managed data or reports in past roles.
✨Tip Number 4
Research the company culture at Choice Services and be ready to express how you align with their values. Understanding their commitment to equal opportunities and employee benefits can give you an edge in the interview.
We think you need these skills to ace Help Desk Operator / Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of a Help Desk Operator / Administrator. Highlight key skills and experiences that align with the role, such as call handling and administration duties.
Tailor Your CV: Customise your CV to reflect relevant experience in maintenance call handling and administrative tasks. Use specific examples from previous roles that demonstrate your ability to manage work orders and report on management analysis.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you are interested in working for Choice Services and how your skills can contribute to their mission of providing excellent maintenance services.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Choice Housing
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Help Desk Operator/Administrator. Familiarise yourself with the types of services provided by Choice Services, as this will help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Help Desk Operator, strong communication skills are essential. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. This will demonstrate your ability to manage calls and communicate effectively with both clients and engineers.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about potential challenges you might face in the role, such as managing multiple calls or dealing with difficult customers, and prepare your responses on how you would handle these situations.
✨Highlight Your Organisational Skills
The role involves administration duties and management reporting. Be ready to discuss your organisational skills and any tools or methods you use to stay organised. Mention any experience you have with programming engineer work orders or similar tasks.
