Choice Housing is one of Northern Irelands leading housing associations, we employ over 500 people with a 50-year legacy of enriching lives through the provision of safe, high quality, and affordable homes. We manage over 14,000 homes and support around 40,000 tenants, delivering a wide range of housing solutions including general needs, sheltered housing, support accommodation, and homes for families with complex needs. Corporate Services Officer (Complaints) 37hrs/week Salary Scale: £32,913 - £42,964pa Job Reference: CSOC/1026 The Corporate Services Officer (Complaints) will lead the investigation and management of formal complaints, ensuring fair, timely and customer-focused resolutions. The role supports organisational governance through complaint reporting, data protection, compliance and service improvement activities, while also contributing to communications, staff engagement, community investment and wider Corporate Services initiatives. Essential Criteria Degree level qualification (or equivalent) in Business, Public Administration, Communications or another relevant discipline AND 2 years experience in a corporate services role with experience in governance, complaints handling, customer service, frontline communication, casework / OR / 3 years experience in a corporate services role with experience in governance, complaints handling, customer service, frontline communication, casework Do you have knowledge of complaints handling? Please provide detailed examples. Do you have knowledge of data protection, Section 75 compliance, staff engagement initiatives, communications, public affairs, procurement administration, and invoice processing? Please provide examples. Do you have a current UK driving licence
Corporate Services Officer in Belfast employer: Choice Housing
Choice Housing is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a commitment to enriching lives in Northern Ireland, our team enjoys competitive salaries, comprehensive benefits, and the opportunity to make a meaningful impact in the community through the provision of high-quality housing solutions.
