At a Glance
- Tasks: Provide top-notch customer service by handling calls and resolving issues.
- Company: Join a supportive team focused on excellent service delivery.
- Benefits: Enjoy hybrid working, generous leave, health plans, and professional development.
- Other info: Great opportunities for learning and career advancement in a dynamic environment.
- Why this job: Make a difference in people's lives while growing your career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Hybrid working (anticipated 2 days in the office). The successful applicant will join the Services Centre team dedicated to providing a high level of customer service. In this fast-paced role, you will answer incoming calls from tenants, stakeholders and the general public and make outgoing calls to ensure excellent service delivery and problem resolution.
Our employees have access to a range of benefits:
- 22 days annual leave plus an additional 5 days after 5 years’ service, and 12 public holidays
- Death in service payment x3 annual salary
- 6 months’ paid maternity leave and 2 weeks paid paternity leave
- Dedicated Health and Wellbeing champions/Mental Health First Aiders
- Learning and Development opportunities
- Health cash plan to include annual routine dental treatments, dental accident & injury, yearly optical, specialist consultations, diagnostic tests and scans, complementary therapies e.g. physiotherapy, acupuncture, osteopathy and chiropractic treatments, alternative therapies e.g. reflexology, head massage, allergy testing, and yearly health screening
Completed application forms should be returned by 11.30pm on Wednesday 1st April 2026. Please be advised that failure to clearly state or reflect the essential criteria in your CV may result in your application not being shortlisted. We operate on a one-stage interview process. The successful candidate will be required to provide proof of essential qualifications and also provide documentary evidence of their eligibility to work in the United Kingdom. Please note, the Association reserves the right to create a reserve list following the interview process.
Call Center Customer Service Representative in Belfast employer: Choice Housing Ireland Ltd
Choice Housing Ireland Ltd is an excellent employer, offering a supportive work culture that values flexibility and employee well-being. With benefits like flexible working hours and a health cash plan, the company fosters professional growth and development opportunities for its staff in the vibrant city of Belfast, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Choice Housing Ireland Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Center Customer Service Representative in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Choice Housing Ireland Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Choice Housing Ireland Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Center Customer Service Representative in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Choice Housing Ireland Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Choice Housing Ireland Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Choice Housing Ireland Ltd!
How to prepare for a job interview at Choice Housing Ireland Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
