At a Glance
- Tasks: Provide top-notch customer service by handling calls and resolving issues.
- Company: Join a supportive team focused on excellent service delivery.
- Benefits: Enjoy hybrid working, generous leave, health plans, and professional development.
- Other info: Great opportunities for learning and career advancement in a dynamic environment.
- Why this job: Make a difference in people's lives while growing your career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 € per year.
Hybrid working (anticipated 2 days in the office). The successful applicant will join the Services Centre team dedicated to providing a high level of customer service. In this fast-paced role, you will answer incoming calls from tenants, stakeholders and the general public and make outgoing calls to ensure excellent service delivery and problem resolution.
Our employees have access to a range of benefits:
- 22 days annual leave plus an additional 5 days after 5 years’ service, and 12 public holidays
- Death in service payment x3 annual salary
- 6 months’ paid maternity leave and 2 weeks paid paternity leave
- Dedicated Health and Wellbeing champions/Mental Health First Aiders
- Learning and Development opportunities
- Health cash plan to include annual routine dental treatments, dental accident & injury, yearly optical, specialist consultations, diagnostic tests and scans, complementary therapies e.g. physiotherapy, acupuncture, osteopathy and chiropractic treatments, alternative therapies e.g. reflexology, head massage, allergy testing, and yearly health screening
Completed application forms should be returned by 11.30pm on Wednesday 1st April 2026. Please be advised that failure to clearly state or reflect the essential criteria in your CV may result in your application not being shortlisted. We operate on a one-stage interview process. The successful candidate will be required to provide proof of essential qualifications and also provide documentary evidence of their eligibility to work in the United Kingdom. Please note, the Association reserves the right to create a reserve list following the interview process.
Call Center Customer Service Representative in Belfast employer: Choice Housing Ireland Ltd
Join a dynamic team as a Call Center Customer Service Representative, where you will enjoy a supportive work culture that prioritises employee wellbeing and professional growth. With hybrid working options, generous annual leave, and comprehensive health benefits, this role offers a fulfilling opportunity to make a difference in the community while advancing your career in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Center Customer Service Representative in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Services Centre team and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering calls and dealing with tricky situations during the interview.
✨Tip Number 3
Show off your soft skills! In a call centre role, communication is key. Be ready to share examples of how you've effectively resolved issues or provided excellent service in the past. We want to see your personality shine through!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets to the right place. Plus, it shows you're proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Call Center Customer Service Representative in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the essential criteria mentioned in the job description. We want to see how your skills and experiences align with what we're looking for, so don’t be shy about showcasing your customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Services Centre team. Highlight your passion for customer service and any relevant experiences that demonstrate your problem-solving skills.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This helps us understand your qualifications quickly and easily!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details correctly. Plus, it shows you’re tech-savvy, which is a bonus in this role!
How to prepare for a job interview at Choice Housing Ireland Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Center Customer Service Representative. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're proactive and genuinely interested in the role.
✨Practice Active Listening
In a call centre environment, listening is just as important as speaking. During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking relevant questions. This will highlight your communication abilities and show that you value their input.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewers see your critical thinking and problem-solving capabilities in action.
✨Emphasise Your Adaptability
Given the fast-paced nature of the role, it's crucial to convey your ability to adapt to changing situations. Share experiences where you've had to adjust quickly to new information or challenges, and explain how you maintained excellent service delivery despite the pressure.
