At a Glance
- Tasks: Provide top-notch customer service by handling calls and resolving issues.
- Company: Join a supportive team at a leading housing association.
- Benefits: Enjoy 22 days annual leave, hybrid working, and health cash plans.
- Other info: Great career growth opportunities and a vibrant work culture.
- Why this job: Make a difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24242 - 26739 € per year.
The successful applicant will join the Services Centre team dedicated to providing a high level of customer service. In this fast‐paced role, you will answer incoming calls from tenants, stakeholders and the general public and make outgoing calls to ensure excellent service delivery and problem resolution.
Benefits:
- 22 days annual leave plus an additional 5 days after 5 years' service, and 12 public holidays
- 6% employer pension contribution
- Hybrid working opportunities for relevant roles
- Death in service payment x3 annual salary
- 6 months' paid maternity leave and 2 weeks paid paternity leave
- Bereavement leave
- Dedicated Health and Wellbeing champions/Mental Health First Aiders
- Learning and Development opportunities
- Health cash plan to include annual routine dental treatments, dental accident & injury, yearly optical, specialist consultations, diagnostic tests and scans, complementary therapies e.g. physiotherapy, acupuncture, osteopathy and chiropractic treatments, alternative therapies e.g. reflexology, head massage, allergy testing, and yearly health screening.
Further information including the job description, personal specification and further benefits can be found on the link on Choice Housing.
Completed application forms should be returned by 11.30pm on Friday 6th March 2026.
Please be advised that failure to clearly state or reflect the essential criteria in your CV may result in your application not being shortlisted. The successful candidate will be required to provide proof of essential qualifications and also provide documentary evidence of their eligibility to work in the United Kingdom.
We are also committed to adhering to the Access NI Code of Practice/Service Level of Agreement in relation to requesting disclosure checks where appropriate and processing information in accordance with the code. Choice has a policy on the Recruitment of Ex-Offenders and it is available upon request (email: recruitment@choice-housing.org).
Please note, the Association reserves the right to create a reserve list following the interview process.
If shortlisted you will be sent an email inviting you for interview, please check the email address you have provided on the application and also your junk mail folder.
NB: The panel may enhance the criteria in order to facilitate short-listing of the post.
Service Centre Call Advisor in Belfast employer: Choice Housing Ireland Limited
Choice Housing is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive work culture where team members can thrive. With benefits such as hybrid working options, generous annual leave, and comprehensive health plans, employees are empowered to maintain a healthy work-life balance while contributing to meaningful service delivery in the community.
Contact Detail:
Choice Housing Ireland Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Call Advisor in Belfast
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversation to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Do some mock interviews with friends or family. This will help you get comfortable with common questions and boost your confidence when it’s time to shine.
✨Tip Number 3
Be ready to showcase your skills! Think of examples from your past experiences that highlight your customer service abilities. The more specific you are, the better!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Centre Call Advisor in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the essential criteria mentioned in the job description. We want to see how your skills and experiences align with what we're looking for, so don’t hold back on showcasing your customer service expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the Service Centre Call Advisor role. Be genuine and let your personality come through – we love to see enthusiasm!
Follow the Application Instructions:Pay close attention to the application process outlined in the job description. Make sure to submit your application through our website before the deadline. We wouldn’t want you to miss out just because of a small oversight!
Proofread Before You Submit:Before hitting that send button, give your application a good once-over. Typos and errors can distract from your qualifications, so let’s make sure everything is polished and professional. We’re excited to read your application!
How to prepare for a job interview at Choice Housing Ireland Limited
✨Know Your Customer Service Basics
Brush up on key customer service principles, especially those relevant to a call centre environment. Be ready to discuss how you handle difficult customers and resolve issues effectively, as this role is all about providing top-notch service.
✨Familiarise Yourself with the Company
Do some research on the company’s values and mission. Understanding their approach to customer service will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Practice Common Interview Questions
Prepare for typical interview questions like 'How do you handle stress?' or 'Can you give an example of a time you resolved a conflict?' Practising your responses will help you feel more confident and articulate during the actual interview.
✨Showcase Your Communication Skills
Since this role involves a lot of phone interaction, demonstrate your communication skills throughout the interview. Speak clearly, listen actively, and don’t hesitate to ask for clarification if you need it. This will reflect your ability to engage effectively with customers.
