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- Tasks: Manage rent collection and support customers in sustaining their tenancies through calls.
- Company: Choice, a supportive organisation focused on customer care.
- Benefits: Hybrid working, generous leave, health cash plan, and professional development opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Flexible working hours and excellent career growth potential.
The predicted salary is between 26634 - 31708 £ per year.
Choice is seeking to recruit two Income Recovery Officers to manage rent collection and arrears recovery while supporting its customers to sustain their tenancies. This is a predominantly telephone-based role, involving frequent outbound and inbound calls to customers to discuss rent accounts and provide support.
Our employees have access to a range of benefits:
- 22 days annual leave plus an additional 5 days after 5 years’ service, and 12 public holidays
- Hybrid working – approximately 3 days’ working from home
- Flexible working – including the ability to accrue 2 additional leave days per month
- 6% employer pension contribution
- Death in service benefit x3 annual salary
- Paid maternity and paternity leave
- Bereavement leave
- Learning and Development opportunities to include paid courses relevant to your role
- Health cash plan to include annual routine dental treatments, dental accident & injury, yearly optical, specialist consultations, diagnostic tests and scans, complementary therapies e.g. physiotherapy, acupuncture, osteopathy and chiropractic treatments, alternative therapies e.g. reflexology, head massage, allergy testing, and yearly health screening
Completed application forms should be returned by 11.30pm, Wednesday 21st January 2026.
If you have any disability which prevents you from completing the online application form, please contact me to discuss what further assistance you require.
*If shortlisted you will be sent an email inviting you for interview, please check the email address you have provided on the application and also your junk mail folder*
NB: The panel may enhance the criteria in order to facilitate short-listing of the post. The successful candidate will be required to provide proof of essential qualifications and also provide documentary evidence of their eligibility to work in the United Kingdom.
We are also committed to adhering to the Access NI Code of Practice/Service Level of Agreement in relation to requesting disclosure checks where appropriate and processing information in accordance with the code. Choice has a policy on the Recruitment of Ex-Offender and it is available upon request.
Income Recovery Officer(S) in Belfast employer: Choice Housing Ireland Limited
Contact Detail:
Choice Housing Ireland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Recovery Officer(S) in Belfast
✨Tip Number 1
Get to know the company! Research Choice and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is predominantly telephone-based, make sure you're comfortable discussing rent accounts and providing support over the phone. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the position. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Income Recovery Officer(S) in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Income Recovery Officer role. We want to see how you can manage rent collection and support customers effectively!
Showcase Your Communication Skills: Since this role involves a lot of phone work, emphasise your communication abilities in your application. Share examples of how you've successfully handled customer interactions in the past – we love a good story!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Choice Housing Ireland Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Recovery Officer. Familiarise yourself with rent collection processes and arrears recovery strategies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Since this role involves a lot of phone communication, practice your telephone skills. Conduct mock interviews with a friend or family member, focusing on how you would handle calls about rent accounts. This will help you feel more at ease during the actual interview.
✨Show Empathy
In your responses, highlight your ability to support customers through difficult situations. Share examples from your past experiences where you've helped someone resolve an issue or provided excellent customer service. This will demonstrate that you can handle sensitive conversations effectively.
✨Ask Smart Questions
Prepare thoughtful questions to ask the interviewers about the company culture, team dynamics, and the challenges faced by Income Recovery Officers. This shows that you're engaged and eager to learn more about how you can contribute to their success.
