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- Tasks: Support the People Manager and manage junior HR professionals in enhancing employee relations.
- Company: Choice Care is a leading UK residential care provider with over 25 years of experience.
- Benefits: Enjoy 30+ days holiday, sick pay, a Christmas bonus, and comprehensive health support.
- Why this job: Join a supportive culture focused on employee engagement and personal development.
- Qualifications: Experience in HR or employee relations, strong communication skills, and knowledge of employment law required.
- Other info: Hybrid work model available; must access office locations in Bracknell, Highnam, or Southampton.
The predicted salary is between 25440 - 25440 £ per year.
Hours: 37.5
Salary: £25,440 to £25,440Annum
Overview of the role
As a People Support Co‑ordinator, you will play a pivotal role in supporting the PeopleTeam. This role will focus on employee relations to support our workforce and enhance the overall colleague experience. This role will be instrumental in fostering a positive work environment, managing colleague concerns, and ensuring compliance with employment laws and internal policies. The People Coordinator will collaborate the People Advisor and with managers and colleagues to drive engagement, resolve conflicts, and contribute to a fair and supportive workplace culture.
Key duties
- Employee Relations: Act as a key point of contact for employee relations matters, providing advice and resolution strategies for workplace concerns, grievances, and disciplinary actions.
- Policy Compliance & Implementation: Ensure compliance with employment laws, company policies, and industry best practices, updating and advising on changes as necessary.
- Performance Management Support: Provide guidance to managers and employees on performance management, including handling underperformance, improvement plans, and capability procedures.
- Conflict Resolution: Assist in mediating and facilitating discussions to resolve disputes, promoting a culture of fairness and open communication.
- Asence & Well‑being Management: Support managers in monitoring absence trends, return‑to‑work processes, and promoting well‑being initiatives.
- Employee Engagement: Contribute to initiatives that enhance employee satisfaction, motivation, and retention through surveys, feedback mechanisms, and proactive interventions.
- HR Policy & Process Improvement: Support the evaluation and improvement of people management policies and procedures to maintain a positive and high‑performing work environment.
- Training & Development Support: Identify and support training needs related to employee relations, workplace behavior, and leadership development.
- HR Metrics & Reporting: Track and analyze employee relations trends, producing reports and insights to inform people strategy.
- Stay Informed: Stay updated on HR trends and developments to ensure Choice Care follow best practices.
Personal attributes
- Experience in an HR generalist or employee relations role, ideally within a fast‑paced environment.
- Good knowledge of employment law and best practices in employee relations.
- Excellent communication and interpersonal skills, with the ability to build trust and credibility at all levels.
- Ability to mediate and resolve workplace disputes with professionalism and fairness.
- Experience supporting performance management and guiding managers through complex people issues.
- Proactive approach to problem‑solving and conflict resolution.
- Ability to manage sensitive and confidential information with discretion.
- Strong analytical skills with the ability to interpret HR data and trends.
- Some experience of in handling grievances, disciplinaries, and performance management processes.
- Proficiency in HR software and systems.
What are the benefits?*
- Learning Academy
- Enhanced holiday entitlement – starting from 30 days inclusive of bank holidays
- Sick pay entitlement
- Employee Assistance Programme – comprehensive health and wellbeing support for staff
- Refer a friend scheme – enjoy a payment of £500 when you recruit a friend to Choice Care
- Choiceversary – staff receive vouchers of £75 after 5 years, £100 after 10 years and £150 after 15 years to celebrate their commitment to Choice Care
- Christmas bonus – vouchers for all staff members
- Life insurance
- Annual staff awards – this year each winner received £400 and we had over 30 winners in total
- Complex in‑house training – this includes our Advanced Management Development Programme for managers in the making and our Foundation Management Development Programme for rising stars
- A paid day off on your birthday
- Blue Light Card eligibility
*minimum serviceperiods and apprenticeship funding eligibility applicableto some benefits
Who are we?
Choice Care is one of the UK’s leading residential care providers for people with learning disabilities, autism and mental health conditions. With over 25 years’ experience, we’re at the forefront of national best practice, with among thehighest CQC ratingsof any comparable organisation. We are also proud to be one of the Top 100 Apprenticeship Employersfor the second year in a row!
Our homes are more than just a place to live, they’re like a second family for everyone we support. Each home is a close knit community, with its own unique personality, and all the ups and downs of typical family life, built on trust and the promise of unconditional care. Our colleagues build close bonds with the people they care for, helping to create enduring, positive relationships that build confidence and self-esteem.
In every Choice Care home there’s a strong emphasis on living life to the full and having fun, with purposeful daily activities based on individual preferences and capabilities. Alongside this there areregular social events, projects, outings and holiday breaks which everyone canget involved in and express themselves through.
Where will you work?
This role is a hybrid opportunity, working between remote working, and our offices in Southampton once training is complete.
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People Support Coordinator employer: Choice Care
Contact Detail:
Choice Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Support Coordinator
✨Tip Number 1
Familiarise yourself with the latest employment laws and best practices in employee relations. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and a positive workplace culture.
✨Tip Number 2
Network with current or former employees of Choice Care, especially those in HR roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed employee relations issues in the past. Highlighting your conflict resolution skills and proactive problem-solving approach will set you apart from other candidates.
✨Tip Number 4
Stay updated on HR trends and developments by following relevant blogs, podcasts, or webinars. This will not only enhance your knowledge but also show your enthusiasm for continuous learning in the field of HR.
We think you need these skills to ace People Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR and employee relations. Focus on specific achievements that demonstrate your ability to handle workplace concerns, manage performance, and support colleagues effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for fostering a positive work environment. Mention how your skills align with the key duties of the People Support Coordinator role, such as conflict resolution and policy compliance.
Showcase Relevant Skills: Emphasise your knowledge of employment law and best practices in employee relations. Provide examples of how you've successfully mediated disputes or supported performance management in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an HR role.
How to prepare for a job interview at Choice Care
✨Know Your Employment Law
Brush up on your knowledge of employment law and best practices in employee relations. Being able to discuss relevant laws and how they apply to the role will show your expertise and readiness to handle compliance issues.
✨Demonstrate Conflict Resolution Skills
Prepare examples of how you've successfully mediated disputes or resolved workplace conflicts in the past. This will highlight your ability to foster a positive work environment and manage colleague concerns effectively.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you build trust and credibility with colleagues at all levels.
✨Be Proactive in Problem-Solving
Think of instances where you've taken a proactive approach to address HR challenges. Sharing these experiences will demonstrate your initiative and ability to contribute positively to the workplace culture.
