At a Glance
- Tasks: Manage daily operations and create a positive environment for residents in line with CQC standards.
- Company: Choice Care, a leading residential care provider with over 30 years of experience.
- Benefits: 38 days holiday, sick pay, employee assistance, and a Christmas bonus.
- Other info: Opportunity to study for a Level 5 Care Leadership & Management Diploma.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in adult social care and strong interpersonal skills required.
The predicted salary is between 37 - 37 € per hour.
Overview Of The Role
The Service Manager’s role is to be responsible for the overall management and daily running of the service, in accordance with CQC standards and Company policies and procedures, with the end purpose of creating a safe, positive and happy environment for all residents. There is an opportunity to study a Level 5 in Care Leadership & Management – General Adult Social Care Diploma to become a qualified Service Manager.
Hours: 37.5
Salary: £18.90 to £18.90 Hour
The position requires extensive knowledge, including supervisory experience from working in Adult Social Care. You will need to have a professional approach with the ability to organise and prioritise, and a good knowledge of relevant codes of practice and legislation. There is also a need to take part in the on call response for the service.
Personal attributes
- Leadership
- Excellent interpersonal skills
- The ability to build lasting relationships with staff, those we care for, families and external organisations or partners
- Being patient, reliable and flexible
What are the benefits?
- Holiday entitlement - starting from 38 days inclusive of Bank Holidays
- Sick pay entitlement
- Employee Assistance Programme - comprehensive health and wellbeing support for staff
- Refer a friend scheme - enjoy a payment of £500 when you recruit a friend to Choice Care
- Choiceversary - staff receive vouchers of £75 after 5 years, £100 after 10 years and £150 after 15 years to celebrate their commitment to Choice Care
- Christmas bonus - vouchers for all staff members
- Life insurance
- Annual staff awards - this year each winner received £400 and we had over 30 winners in total
- Complex in-house training - this includes our Advanced Management Development Programme for managers in the making and our Foundation Management Development Programme for rising stars
- A paid day off on your birthday
- Free monthly prize draw - all frontline care colleagues are automatically entered into a monthly prize draw. Three winners, selected at random, receive £500 each, tax-free
- Blue Light Card eligibility
- Reclaim prescription costs for Hormone Replacement Therapy (HRT) and access free feminine hygiene products whilst on shift
- Stream - a financial wellbeing app that enables you to track your earnings; save with high‑street beating interest rates; choose to access your earnings ahead of pay day with flexible pay; receive discounts with hundreds of retailers; learn with financial coaching and education, and much more
Minimum service periods applicable to some benefits
Who are we?
Choice Care is one of the UK’s leading residential care providers for people with learning disabilities, autism and mental health conditions. With over 30 years’ experience, we’re at the forefront of national best practice, with among the highest CQC ratings of any comparable organisation. Our homes are more than just a place to live, they’re like a second family for everyone we support. Each home is a close knit community, with its own unique personality, and all the ups and downs of typical family life, built on trust and the promise of unconditional care. Our colleagues build close bonds with the people they care for, helping to create enduring, positive relationships that build confidence and self-esteem. In every Choice Care home there’s a strong emphasis on living life to the full and having fun, with purposeful daily activities based on individual preferences and capabilities. Alongside this there are regular social events, projects, outings and holiday breaks which everyone can get involved in and express themselves through.
Where will you work?
This is one of three residential homes provided by Quality Care, our sister company in the East Midlands that supports individuals with high support needs including challenging behaviours. Quality Care is an established specialist care provider with an excellent reputation for delivering high quality support in family‑style settings. Adams House provides residential 24‑hour care for 24 adults with a learning disability and/or autism. Although the service is quite large, the people being supported here live in small family groups or in their own individualized apartment settings, according to their needs and abilities. Adams House is located in the market town of Sutton in Ashfield, close to all the local amenities of the town centre and also has good links to the A38 and M1.
Service Manager employer: Choice Care Group
Choice Care is an exceptional employer, offering a supportive and nurturing work environment where employees can thrive. With extensive benefits including generous holiday entitlement, comprehensive health support, and opportunities for professional development such as the Level 5 Care Leadership & Management Diploma, staff are encouraged to grow and succeed. Located in Sutton in Ashfield, our residential homes foster a close-knit community atmosphere, ensuring that both employees and residents enjoy a fulfilling and rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of CQC standards and relevant legislation. We want you to shine when discussing how you can create a safe and positive environment for residents!
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've successfully managed teams or improved care services. This will help us see how you can lead our team at Choice Care.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our family at Choice Care.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Show Your Passion for Care:When writing your application, let your passion for care shine through! We want to see how much you care about creating a positive environment for residents. Share any personal experiences or motivations that drive you to work in this field.
Tailor Your Application:Make sure to tailor your application to the Service Manager role specifically. Highlight your supervisory experience and knowledge of Adult Social Care, as well as any relevant codes of practice. This shows us you understand what it takes to excel in this position.
Be Professional Yet Approachable:While we appreciate professionalism, don’t forget to let your personality shine through! Use a friendly tone in your writing to reflect the interpersonal skills we value. We’re looking for someone who can build lasting relationships, so show us you can connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Choice Care Group
✨Know Your CQC Standards
Familiarise yourself with the Care Quality Commission (CQC) standards relevant to the role. Being able to discuss how you would ensure compliance and create a safe environment for residents will show your commitment and understanding of the responsibilities involved.
✨Showcase Your Leadership Skills
Prepare examples of your previous supervisory experience in adult social care. Highlight situations where you successfully led a team, resolved conflicts, or improved service delivery. This will demonstrate your ability to manage effectively and build lasting relationships.
✨Understand the Company Culture
Research Choice Care and its values. Be ready to discuss how your personal attributes align with their mission of creating a positive environment for residents. Showing that you understand and resonate with their culture can set you apart from other candidates.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may arise during the interview. Think about how you would handle on-call situations or challenging behaviours among residents. Practising your responses will help you feel more confident and articulate during the interview.
