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For Companies At a Glance
- Tasks: Build relationships, reconnect with clients, and source new customers in a dynamic sales role.
- Company: Join a well-established lubricant manufacturer with a friendly, close-knit team in Cheltenham.
- Benefits: Enjoy a competitive salary, performance bonuses, and a supportive work environment.
- Why this job: Make your mark in a role where your efforts are recognised and rewarded.
- Qualifications: Experience in internal sales or customer service is preferred; a proactive attitude is essential.
- Other info: Flexible salary based on experience, with a strong family feel within the company.
The predicted salary is between 25000 - 30000 £ per year.
We are working with a well-established, privately owned lubricant manufacturer based in the Cheltenham area. This is an excellent opportunity for someone who thrives on building relationships, reigniting lapsed accounts, and maximising business to build their own portfolio of accounts by proactively sourcing new customers. You will be joining a friendly, close-knit team where your efforts will be seen, appreciated, and rewarded.
Key Responsibilities:
- Building & nurturing relationships with customers
- Reconnecting with lapsed clients to bring them back on board
- Researching the market for new sales leads
- Handling day-to-day customer enquiries, providing quotations and processing orders
- Spotting upsell opportunities to grow existing accounts
- Working closely with production and logistics to ensure smooth delivery
- Maintaining detailed records of all customer interactions through the CRM
Person Profile:
- Experience of internal sales or customer service, ideally selling into industrial sectors
- A self-starter with a warm phone manner and genuine commercial instinct and a proactive approach to researching the market
- Someone who enjoys building rapport, identifying new business opportunities and solving problems for customers
- Comfortable in a small, hands-on team where everyone pulls together
The Package:
- Salary flexible depending on experience/fit - £25K - £30K
- Bonuses paid throughout the year according to performance
- A company with strong values and a real family feel
Sales and Customer Service Executive in Cheltenham employer: Choice Associates Ltd
Contact Detail:
Choice Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Customer Service Executive in Cheltenham
✨Tip Number 1
Familiarise yourself with the lubricant manufacturing industry. Understanding the products and market trends will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the Cheltenham area, especially those in sales and customer service roles. Attend local industry events or join relevant online groups to connect with potential colleagues and gain insights into the company culture.
✨Tip Number 3
Prepare specific examples of how you've successfully built relationships and reignited lapsed accounts in previous roles. This will showcase your skills and align perfectly with the responsibilities outlined in the job description.
✨Tip Number 4
Research the company’s values and culture. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a great fit for their close-knit team.
We think you need these skills to ace Sales and Customer Service Executive in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in internal sales and customer service, especially within industrial sectors. Use specific examples that demonstrate your ability to build relationships and handle customer enquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your warm phone manner and proactive approach. Mention your enthusiasm for reconnecting with lapsed clients and how you can contribute to the team’s success.
Showcase Your Skills: In your application, emphasise skills such as relationship building, problem-solving, and market research. Provide concrete examples of how you've successfully identified new business opportunities in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Choice Associates Ltd
✨Show Your Relationship-Building Skills
Since the role focuses on building and nurturing customer relationships, be prepared to share examples of how you've successfully built rapport with clients in the past. Highlight your ability to connect with people and maintain long-term relationships.
✨Demonstrate Proactivity
This position requires a proactive approach to sourcing new customers and reconnecting with lapsed accounts. Be ready to discuss specific strategies you've used in previous roles to identify and pursue new business opportunities.
✨Know the Product and Market
Research the lubricant manufacturing industry and understand the company's products. Being knowledgeable about the market will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer enquiries. Think of examples where you've successfully resolved issues or upsold products, and be ready to explain your thought process.
