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For Companies At a Glance
- Tasks: Greet customers, assist with selections, and ensure a delightful chocolate experience.
- Company: Join a premium handcrafted chocolate brand opening its first London café.
- Benefits: Competitive pay, staff discounts, and growth opportunities in a creative team.
- Why this job: Be part of a flagship store and share your passion for premium chocolate.
- Qualifications: Retail and hospitality experience with strong communication skills.
- Other info: Flexible hours and a supportive environment await you!
The predicted salary is between 8 - 12 £ per hour.
We are a premium handcrafted chocolate brand with an integrated cafe. We are opening our first London location and seek an experienced, customer-focused Supervisor to support the Store Manager in leading day-to-day operations and building our local family-friendly presence.
Key Responsibilities
- Greet customers warmly, assist with product selections, and provide tasting guidance where appropriate.
- Handle customer inquiries, feedback, and complaints professionally.
- Ensure food hygiene guidelines are consistently followed.
- Restock shelves, packaging, and café supplies.
- Process payments and manage cash or POS systems.
Requirements
- Experience in retail and hospitality.
- Strong communication and customer service skills.
- Passion for premium food and attention to detail.
- Flexibility for early mornings, weekends and public holidays.
- Eligibility to work in the UK.
What We Offer
- Competitive salary and opportunities for growth.
- Staff discounts on chocolate items.
- Opportunity to contribute to our flagship London store.
- Training, career development, and a creative, supportive team.
We welcome applications from diverse backgrounds.
Since its inception in 2002, we have established ourselves as a pioneer in the artisanal chocolate sector, focusing on handmade, fresh chocolates and championing sustainable practices through plastic-free packaging.
Team Member employer: Chococo
Contact Detail:
Chococo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the brand! Before you step into that interview, dive deep into our story and values. Understanding what makes us tick will not only impress but also help you connect with our mission.
✨Tip Number 2
Show off your customer service skills! We love candidates who can demonstrate their ability to handle inquiries and complaints with a smile. Think of examples from your past roles where you turned a frown into a grin.
✨Tip Number 3
Flexibility is key! Be ready to discuss your availability for those early mornings and weekends. We want to know you’re on board with our busy café hours and can adapt to our needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our chocolate-loving family.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Show Your Passion for Chocolate: When writing your application, let your love for premium food and chocolate shine through! Share any relevant experiences or stories that highlight your enthusiasm for the industry. We want to see that you’re not just looking for a job, but that you genuinely care about what we do.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your retail and hospitality experience, and how it aligns with our customer-focused approach. We appreciate when applicants take the time to connect their skills with what we’re looking for!
Be Professional Yet Friendly: Since we’re all about creating a warm atmosphere for our customers, reflect that in your written application. Use a friendly tone while maintaining professionalism. This will give us a glimpse of how you might interact with our customers in-store!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team right from the start!
How to prepare for a job interview at Chococo
✨Know Your Chocolate
Familiarise yourself with the brand's products and values. Being able to discuss the different types of chocolates and their unique qualities will show your passion for premium food and impress the interviewers.
✨Customer Service Scenarios
Prepare for role-play scenarios where you might need to handle customer inquiries or complaints. Think about how you would greet customers warmly and assist them in making product selections, as this is key to the role.
✨Show Your Flexibility
Be ready to discuss your availability, especially for early mornings, weekends, and public holidays. Highlighting your flexibility will demonstrate your commitment to supporting the team and meeting customer needs.
✨Ask Thoughtful Questions
Prepare some questions about the company culture, training opportunities, and how they support their staff. This shows your genuine interest in contributing to their flagship London store and being part of their creative, supportive team.
