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- Tasks: Lead a small team and ensure top-notch customer service in a vibrant chocolate café.
- Company: Join a pioneering artisanal chocolate brand with a family-friendly atmosphere.
- Benefits: Competitive pay, staff discounts, and growth opportunities in a creative team.
- Why this job: Be part of a unique brand and make a sweet impact on customer experiences.
- Qualifications: Retail experience, strong communication skills, and a passion for premium food.
- Other info: Flexible hours and a chance to contribute to our flagship London store.
The predicted salary is between 27 - 30 £ per hour.
About Us: We are a premium handcrafted chocolate brand with an integrated cafe. We are looking for an experienced, customer-focused Supervisor to support the Store Manager in leading day-to-day operations and building our local family-friendly presence.
Key Responsibilities:
- Support the Store Manager in motivating and guiding a small team.
- Ensure excellent customer service and maintain high product presentation standards.
- Assist in managing daily store operations: inventory control, cash handling, and supplier coordination.
- Contribute to overseeing store operations.
- Help drive sales and execute local marketing initiatives; support achievement of financial targets.
- Uphold brand standards and deliver a premium guest experience.
- Provide feedback and reports to the Store Manager and assist in implementing company policies and promotions.
Requirements:
- Experience in retail, preferably in a supervisory role.
- Strong communication and customer service skills.
- Understanding of stock management and POS systems is a plus.
- Passion for premium food and attention to detail.
- Flexibility for weekends and public holidays.
- Eligibility to work in the UK.
What We Offer:
- Competitive salary and opportunities for growth.
- Staff discounts on chocolate items.
- Opportunity to contribute to our flagship London store.
- Training, career development, and a creative, supportive team.
Additional Information: We welcome applications from diverse backgrounds.
Experience: Required: Full-time
Salary: £13 – £14 hourly
About Chococo: Since its inception in 2002, we have established ourselves as a pioneer in the artisanal chocolate sector, focusing on handmade, fresh chocolates and championing sustainable practices through plastic-free packaging.
Supervisor in London employer: Chococo
Contact Detail:
Chococo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in London
✨Tip Number 1
Get to know the brand! Before you step into that interview, dive deep into our chocolate story and values. Show us your passion for premium food and how you can contribute to our family-friendly vibe.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. Focus on your supervisory experience and how you've motivated teams in the past. We want to hear about your customer service wins!
✨Tip Number 3
Dress to impress! When you come in for your interview, make sure you look the part. A smart appearance shows us you care about the role and are ready to uphold our brand standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Supervisor in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for premium food and chocolate shine through! We want to see your enthusiasm for our brand and how you can contribute to creating a fantastic guest experience.
Tailor Your Experience: Make sure to highlight your relevant retail and supervisory experience. We’re looking for someone who can motivate a team and ensure excellent customer service, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Chococo
✨Know the Brand Inside Out
Before your interview, make sure you understand Chococo's values and their commitment to premium handcrafted chocolate. Familiarise yourself with their product range and any recent initiatives they've launched. This will show your genuine interest in the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to motivate and guide a team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight how you can contribute to building a family-friendly atmosphere in the store.
✨Demonstrate Customer Service Excellence
Chococo prides itself on excellent customer service. Be ready to discuss how you would handle difficult customer situations or enhance the guest experience. Think of specific instances where you've gone above and beyond for customers in previous roles.
✨Be Ready to Discuss Operations
Since the role involves managing daily store operations, brush up on your knowledge of inventory control, cash handling, and supplier coordination. Prepare to discuss how you would ensure smooth operations while maintaining high product presentation standards.
