At a Glance
- Tasks: Lead the Selfridges concession, ensuring exceptional customer experiences and driving sales.
- Company: Chococo, an award-winning British chocolatier known for handmade chocolates.
- Benefits: Competitive salary, performance bonuses, generous staff discounts, and career progression opportunities.
- Other info: Inclusive workplace welcoming diverse applicants; comprehensive training and development provided.
- Why this job: Join a passionate team and lead a flagship location in a prestigious department store.
- Qualifications: Management experience in premium retail or hospitality, strong leadership and communication skills.
The predicted salary is between 32000 - 34000 £ per year.
About Us
Chococo is an award-winning British chocolatier, crafting exceptional handmade chocolates using fine-origin chocolate and locally sourced ingredients wherever possible.
As we continue to grow, we are excited to open our new concession within Selfridges London..
We are looking for an experienced, passionate and commercially minded Concession Manager to lead our Selfridges team.
This is an exciting opportunity to take ownership of one of our flagship locations, delivering exceptional customer experiences while driving sales, developing your team and maintaining the highest operational standards.. .
Key Responsibilities
- Lead the day-to-day operations of the Selfridges concession, ensuring an exceptional customer experience at all times..
- Recruit, train, coach and develop a high-performing team, creating a positive and engaging working environment..
- Lead by example, inspiring the team to achieve sales targets, maximise opportunities and consistently deliver outstanding service..
- Monitor sales performance, KPIs and labour costs, implementing action plans to drive commercial success..
- Ensure the concession is impeccably presented, maintaining excellent visual merchandising standards in line with both Chococo and Selfridges expectations..
- Manage stock levels, ordering, deliveries, stock counts and inventory accuracy to minimise waste and maximise availability..
- Ensure all company policies, food safety regulations and Selfridges operational procedures are consistently followed..
- Handle customer feedback and resolve any issues professionally, maintaining the highest standards of customer satisfaction..
- Prepare staff rotas, manage scheduling and support payroll administration where required..
- Build strong working relationships with the Selfridges management team and represent the Chococo brand with professionalism..
- Identify opportunities to improve sales, customer engagement and operational efficiency..
Requirements
- Previous management experience in premium retail, luxury retail, hospitality or food retail..
- A proven track record of leading teams and achieving commercial targets..
- Strong leadership, coaching and people management skills..
- Excellent communication and interpersonal skills with a customer-first mindset..
- Passion for premium food, gifting and delivering memorable customer experiences..
- Strong organisational skills with the ability to prioritise and perform in a fast-paced retail environment..
- Confident using POS systems and retail reporting to monitor business performance..
- Flexible to work weekends, evenings and public holidays in line with Selfridges trading hours..
- Eligibility to work in the UK..
What We Offer
- Competitive salary with opportunities for career progression..
- Performance-related bonus opportunities..
- Generous staff discount on Chococo products..
- The opportunity to lead our exciting concession within one of the UK's most prestigious department stores..
- Comprehensive training, ongoing development and the opportunity to grow within an expanding business..
- A supportive, passionate and collaborative team environment..
We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds.
Experience
Required
Employment
Full-time
Salary
About Chococo
Since its inception in 2002, we have established ourselves as a pioneer in the artisanal chocolate sector, focusing on handmade, fresh chocolates and championing sustainable practices through plastic-free packaging.
#J-18808-Ljbffr
Concessions Manager in City of Westminster employer: Chococo
Chococo is an exceptional employer that values creativity and collaboration, offering a dynamic work environment where your visual merchandising skills can shine. With opportunities for professional growth through coaching and team support, you will play a vital role in enhancing the customer experience across the UK and internationally. Join us to be part of a passionate team dedicated to delivering premium quality and innovative presentations in our stores.
StudySmarter Expert Advice🤫
We think this is how you could land Concessions Manager in City of Westminster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Chococo, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Chococo!
We think you need these skills to ace Concessions Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Chococo, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Chococo and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Chococo that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Chococo
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
