Supervisor in City of London

Overview

About Us. We are a premium handcrafted chocolate brand with an integrated cafe. We are opening our first London location and seek an experienced, customer-focused Supervisor to support the Store Manager in leading day-to-day operations and building our local family-friendly presence.

Responsibilities

• Support the Store Manager in motivating and guiding a small team.
• Ensure excellent customer service and maintain high product presentation standards.
• Assist in managing daily store operations: inventory control, cash handling, and supplier coordination.
• Contribute to overseeing cafe operations.
• Help drive sales and execute local marketing initiatives; support achievement of financial targets.
• Uphold brand standards and deliver a premium guest experience.
• Provide feedback and reports to the Store Manager and assist in implementing company policies and promotions.

Requirements

• Experience in retail and hospitality, preferably in a supervisory role.
• Strong communication and customer service skills.
• Understanding of stock management and POS systems is a plus.
• Passion for premium food and attention to detail.
• Flexibility for early mornings, weekends and public holidays.
• Eligibility to work in the UK.

What We Offer

• Competitive salary and opportunities for growth.
• Staff discounts on chocolate items.
• Opportunity to contribute to our flagship London store.
• Training, career development, and a creative, supportive team.

We welcome applications from diverse backgrounds.

Experience and Employment Details

Experience: Required

Employment: Full-time

Salary: £12.5 – £13.5 hourly

About Chococo

Since its inception in 2002, we have established ourselves as a pioneer in the artisanal chocolate sector, focusing on handmade, fresh chocolates and championing sustainable practices through plastic-free packaging.