At a Glance
- Tasks: Lead and optimise post-sales operations to drive revenue growth and customer retention.
- Company: Join Choco, a fast-growing tech company revolutionising the food system.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to innovation and excellence.
- Why this job: Make a real impact on sustainability while shaping customer success strategies.
- Qualifications: 5+ years in Customer Success Operations with strong Salesforce expertise.
The predicted salary is between 36000 - 60000 € per year.
Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste‑free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it.
We are looking for a Senior Customer Success Operations Manager to strengthen the operational foundation of our post‑sales revenue engine. You will improve renewal forecasting, increase revenue predictability, and optimize the systems and data architecture that drive retention and expansion. Working at the intersection of Customer Success, Finance, BI, and Systems, you will shape how decisions are made and how revenue outcomes are delivered. This is a senior individual contributor role for someone who has built post‑sales operations in scaling B2B SaaS environments and is ready to own a revenue‑critical function.
What You’ll Do
- Own and elevate renewal, churn, and expansion forecasting to increase leadership confidence in revenue projections
- Redesign and optimize Salesforce architecture impacting contracts, renewals, and lifecycle reporting
- Establish clear metric definitions and governance standards, and translate reporting into actionable insights that drive measurable impact for CS teams
- Enable CS leadership and CSMs to effectively use forecasting and reporting by embedding data literacy, clear operating rhythms, and practical guidance into daily execution
- Partner with Finance to improve revenue hygiene and strengthen forecasting alignment
- Drive prioritization and alignment with Systems to unlock high‑impact operational improvements
- Build scalable processes that increase efficiency and create clarity across Customer Success
- Lead cross‑functional initiatives from diagnosis through implementation and adoption, ensuring changes stick
What You’ll Bring
- 5+ years in Customer Success Operations, Revenue Operations, or GTM Operations in B2B SaaS
- Proven experience owning or materially improving renewal and expansion forecasting
- Strong Salesforce architecture knowledge with hands‑on experience impacting contracts and revenue reporting; experience with workflow tools (e.g., Monday.com) is a plus
- Demonstrated experience building or redesigning operational processes in high‑growth, scaling environments
- High ownership mindset with accountability for business outcomes, not just deliverables
- Strong cross‑functional influence and confidence working with senior stakeholders
- Fluent English (written and spoken)
If you are excited by the idea of shaping how a post‑sales organization runs, and seeing your work translate directly into revenue outcomes, this role offers meaningful ownership, visibility, and growth.
Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long‑term vision. In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We’re supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital. Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
Senior Customer Success Operations Manager employer: Choco
Choco is an exceptional employer, offering a dynamic work environment in Berlin where innovation meets sustainability. As a Senior Customer Success Operations Manager, you will play a pivotal role in shaping our post-sales operations while enjoying a culture that values hard work, collaboration, and personal growth. With competitive benefits and the opportunity to work alongside a passionate team dedicated to transforming the global food system, Choco provides a unique platform for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Operations Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Choco or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into Choco's mission and values. Show us how your experience aligns with our goals of optimising the food system and driving revenue outcomes. We love candidates who are genuinely passionate!
✨Tip Number 3
Don’t just talk about your skills; demonstrate them! Bring examples of how you've improved forecasting or redesigned processes in past roles. We want to see your impact in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're serious about joining the Choco team and making a difference in the food industry.
We think you need these skills to ace Senior Customer Success Operations Manager
Some tips for your application 🫡
Show Your Passion for Sustainability:When writing your application, let your enthusiasm for sustainable food systems shine through. We want to see how your values align with our mission at Choco, so don’t hold back on sharing why this cause matters to you!
Highlight Relevant Experience:Make sure to showcase your experience in Customer Success Operations or similar roles. We’re looking for someone who’s been in the trenches, so share specific examples of how you've improved forecasting and operational processes in B2B SaaS environments.
Be Data-Driven:Since this role is all about optimising systems and data architecture, include any relevant metrics or achievements in your application. We love numbers that tell a story, so if you’ve driven measurable impact, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Choco
✨Know Your Numbers
As a Senior Customer Success Operations Manager, you'll need to demonstrate your understanding of renewal and expansion forecasting. Brush up on key metrics and be ready to discuss how you've improved these in past roles. Show them you can elevate their revenue projections!
✨Salesforce Savvy
Since Salesforce architecture is crucial for this role, make sure you’re familiar with its functionalities. Prepare examples of how you've optimised Salesforce in previous positions, particularly around contracts and renewals. This will show that you can hit the ground running.
✨Cross-Functional Collaboration
This role requires strong influence across various teams. Think of specific instances where you've successfully led cross-functional initiatives. Be ready to share how you navigated challenges and ensured everyone was aligned towards common goals.
✨Data-Driven Decision Making
Choco values actionable insights from data. Prepare to discuss how you've translated complex data into clear, impactful strategies in your previous roles. Highlight your experience in embedding data literacy within teams to drive measurable outcomes.
