At a Glance
- Tasks: Lead and optimise post-sales operations to drive revenue growth and customer retention.
- Company: Join Choco, a fast-growing tech company revolutionising the food system.
- Benefits: Competitive salary, equity options, and a vibrant team culture.
- Other info: Be part of a unicorn startup with excellent career advancement opportunities.
- Why this job: Make a real impact on sustainability while shaping customer success strategies.
- Qualifications: 5+ years in Customer Success Operations with strong Salesforce expertise.
The predicted salary is between 36000 - 60000 € per year.
Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in?
We are looking for a Senior Customer Success Operations Manager to strengthen the operational foundation of our post-sales revenue engine. You will improve renewal forecasting, increase revenue predictability, and optimize the systems and data architecture that drive retention and expansion. Working at the intersection of Customer Success, Finance, BI, and Systems, you will shape how decisions are made and how revenue outcomes are delivered. This is a senior individual contributor role for someone who has built post-sales operations in scaling B2B SaaS environments and is ready to own a revenue-critical function.
What You’ll Do
- Own and elevate renewal, churn, and expansion forecasting to increase leadership confidence in revenue projections
- Redesign and optimize Salesforce architecture impacting contracts, renewals, and lifecycle reporting
- Establish clear metric definitions and governance standards, and translate reporting into actionable insights that drive measurable impact for CS teams
- Enable CS leadership and CSMs to effectively use forecasting and reporting by embedding data literacy, clear operating rhythms, and practical guidance into daily execution
- Partner with Finance to improve revenue hygiene and strengthen forecasting alignment
- Drive prioritization and alignment with Systems to unlock high-impact operational improvements
- Build scalable processes that increase efficiency and create clarity across Customer Success
- Lead cross-functional initiatives from diagnosis through implementation and adoption, ensuring changes stick
What You’ll Bring
- 5+ years in Customer Success Operations, Revenue Operations, or GTM Operations in B2B SaaS
- Proven experience owning or materially improving renewal and expansion forecasting
- Strong Salesforce architecture knowledge with hands-on experience impacting contracts and revenue reporting; experience with workflow tools is a plus
- Demonstrated experience building or redesigning operational processes in high-growth, scaling environments
- High ownership mindset with accountability for business outcomes, not just deliverables
- Strong cross-functional influence and confidence working with senior stakeholders
- Fluent English (written and spoken)
If you are excited by the idea of shaping how a post-sales organization runs, and seeing your work translate directly into revenue outcomes, this role offers meaningful ownership, visibility, and growth.
Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.
In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We’re supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.
Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
Senior Customer Success Operations Manager in London employer: Choco
Choco is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation meets purpose in the heart of Berlin. As a Senior Customer Success Operations Manager, you will not only play a pivotal role in shaping our post-sales operations but also benefit from ample opportunities for professional growth and development within a rapidly scaling B2B SaaS environment. Join us in our mission to revolutionise the global food system while enjoying a collaborative atmosphere that values hard work, accountability, and diverse perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Choco or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into Choco's mission and values. Show us how your experience aligns with our goals of sustainability and efficiency in the food system. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've improved processes or driven revenue in past roles. We want to hear about your successes and how they relate to the Senior Customer Success Operations Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining the Choco team!
We think you need these skills to ace Senior Customer Success Operations Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Customer Success Operations, especially in B2B SaaS. We want to see how your skills align with our mission at Choco!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve improved renewal forecasting or optimised systems in previous roles. We love seeing measurable impacts!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experience and how it relates to the role. We appreciate clarity as much as you do!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Choco
✨Know Your Numbers
As a Senior Customer Success Operations Manager, you'll need to demonstrate your understanding of renewal and expansion forecasting. Brush up on key metrics and be ready to discuss how you've improved these in past roles. Bring specific examples that showcase your impact on revenue predictability.
✨Salesforce Savvy
Since the role involves optimising Salesforce architecture, make sure you’re familiar with its functionalities. Prepare to talk about your hands-on experience with Salesforce, especially how you've redesigned processes or improved reporting. If you can share a success story, even better!
✨Cross-Functional Collaboration
This position requires strong influence across various teams. Think of instances where you've successfully partnered with Finance or other departments to drive operational improvements. Be ready to explain how you navigated challenges and ensured alignment among stakeholders.
✨Show Your Ownership Mindset
Choco values individuals who take accountability for business outcomes. Prepare to discuss how you've taken ownership in previous roles, particularly in high-growth environments. Highlight your proactive approach to problem-solving and how it led to measurable results.
