At a Glance
- Tasks: Lead the onboarding of food distributors, ensuring smooth implementation and customer success.
- Company: Join Choco, a fast-growing tech company revolutionising the food industry.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Be part of a collaborative culture that values ownership and transparency.
- Why this job: Make a real impact in a sustainable mission while developing your project management skills.
- Qualifications: 2-4 years in SaaS implementation or project management with strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it.
Choco is scaling rapidly in the UK&I market, and every new customer implementation is critical to long-term success. As our customer base grows, ensuring fast, structured, and high-quality onboarding becomes essential.
As an Implementation Manager, you will own the onboarding and implementation of food distributors joining the Choco platform in the UK&I region. Your role will ensure customers launch successfully, adopt the product quickly, and realize value from day one.
You will be the operational driver of customer implementations: coordinating internal teams and customer stakeholders, managing timelines and dependencies, and ensuring projects move smoothly from post-sale handoff to go-live and Customer Success transition.
What You’ll Do
- Own the end-to-end implementation lifecycle from post-sale handoff through go-live and Customer Success transition.
- Drive structured onboarding and implementation programs, ensuring milestones are met and timelines stay on track.
- Act as the primary point of contact for customers throughout the implementation journey and manage project scope, timelines, risks, and dependencies across multiple concurrent implementations.
- Lead customer kickoff meetings, onboarding sessions, and structured training.
- Coordinate cross-functional collaboration across Sales, Customer Success, Product, and Solution Engineering.
- Support customers with technical integrations including APIs or ERP systems where required.
- Identify risks early, remove blockers, and drive mitigation plans to ensure successful launches and track implementation performance metrics such as time-to-go-live and time-to-first-value.
- Contribute to scalable onboarding frameworks including templates, documentation, and implementation playbooks.
What You Bring
- 2-4+ years of experience in SaaS implementation, customer onboarding, project management, or similar roles.
- Experience managing multiple customer projects simultaneously with clear delivery outcomes.
- Strong stakeholder management and customer communication skills, followed by an ability to bring structure and clarity to complex or fast-moving environments.
- Proactive mindset with strong ownership and problem-solving ability.
- Experience working with cross-functional teams such as Sales, Product, Engineering, and Customer Success.
- Familiarity with APIs, ERP systems, or technical integrations.
- Comfort operating in a fast-growing startup or scale-up environment.
- Fluent English (C1/C2).
Why Choco
- Join a high-performing, ambitious implementation team with real ownership and impact.
- Help to build and refine implementation playbooks, processes, and cadences - not from zero, but at a pivotal scaling moment.
- See clear impact from your work, measured by customer success rather than vanity KPIs.
- Work on a product with purpose and proven traction, driving meaningful adoption in an underserved industry.
- Be part of a culture that values ownership over ego - transparent, collaborative, and execution-focused.
Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.
In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We’re supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.
Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
Implementation Manager UK&I in London employer: Choco
At Choco, we are not just reshaping the food supply chain; we are creating a vibrant work culture that thrives on innovation and collaboration. As the Head of Revenue Operations, you will be part of a global team dedicated to making a real impact, with opportunities for personal and professional growth in a fast-paced environment. Enjoy competitive compensation, equity, and unique benefits like sabbaticals, all while working alongside passionate individuals who are committed to driving meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager UK&I in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more connections we make, the better our chances of landing that Implementation Manager role at Choco.
✨Tip Number 2
Prepare for interviews by researching Choco's mission and values. We want to show that we’re not just a good fit for the role, but also for the company culture. Tailor our answers to reflect how we can contribute to their goal of a sustainable food system.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine our responses. Let’s focus on showcasing our project management skills and experience in SaaS implementation, as these are key for the Implementation Manager position.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping us top of mind. Let’s express our enthusiasm for the role and reiterate how we can help Choco achieve its ambitious goals.
We think you need these skills to ace Implementation Manager UK&I in London
Some tips for your application 🫡
Show Your Passion for Sustainability:When writing your application, let us know why you're excited about Choco's mission to create a sustainable food system. Share any personal experiences or insights that connect you to this cause – it’ll make your application stand out!
Highlight Relevant Experience:Make sure to showcase your experience in SaaS implementation or project management. Use specific examples to demonstrate how you've successfully managed multiple projects and delivered results, as this is key for the Implementation Manager role.
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your skills and achievements at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Choco
✨Know the Company Inside Out
Before your interview, dive deep into Choco's mission and values. Understand how their AI-focused software optimises food distribution and why sustainability is at the core of what they do. This knowledge will not only impress your interviewers but also help you align your answers with their goals.
✨Showcase Your Project Management Skills
As an Implementation Manager, you'll need to manage multiple projects simultaneously. Prepare examples from your past experiences where you've successfully coordinated teams, managed timelines, and delivered results. Be ready to discuss specific challenges you faced and how you overcame them.
✨Demonstrate Your Technical Know-How
Familiarity with APIs and ERP systems is crucial for this role. Brush up on your technical knowledge and be prepared to discuss how you've handled technical integrations in previous roles. If you can, bring examples of how you’ve supported customers through these processes.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare thoughtful questions about Choco’s implementation processes, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
