At a Glance
- Tasks: Manage customer accounts, drive adoption, and ensure renewals in a fast-paced environment.
- Company: Choco, a dynamic company focused on customer success and growth.
- Benefits: Competitive salary, collaborative team, and opportunities for professional development.
- Other info: In-office role in London with cross-department collaboration.
- Why this job: Join a growing team and make a real impact on customer success and retention.
- Qualifications: Experience in customer success management and strong relationship-building skills.
Choco is seeking a Customer Success Manager in London to own a portfolio of ~70 SMB and mid-market distributor accounts from implementation handover through renewal. You will build trusted relationships, drive adoption, and manage renewals and growth in a fast-growing environment.
This is primarily an in-office role (4–5 days/week) based in London, with collaboration across Product, Integrations, Finance, Marketing, Sales, and Implementation to remove blockers and deliver measurable outcomes.
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London-Based CS Manager: Growth & Retention Leader employer: Choco
At Choco, we are not just reshaping the food supply chain; we are creating a vibrant work culture that thrives on innovation and collaboration. As the Head of Revenue Operations, you will be part of a global team dedicated to making a real impact, with opportunities for personal and professional growth in a fast-paced environment. Enjoy competitive compensation, equity, and unique benefits like sabbaticals, all while working alongside passionate individuals who are committed to driving meaningful change.
