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- Tasks: Lead the onboarding of food distributors, ensuring smooth implementation and customer success.
- Company: Choco, a fast-growing tech company focused on sustainable food systems.
- Benefits: Competitive salary, impactful work, and a collaborative culture.
- Why this job: Make a real difference in the food industry while driving innovation.
- Qualifications: Experience in SaaS implementation and strong project management skills.
- Other info: Join a dynamic team with opportunities for growth and ownership.
The predicted salary is between 36000 - 60000 £ per year.
Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. Choco is scaling rapidly in the UK&I market, and every new customer implementation is critical to long-term success. As our customer base grows, ensuring fast, structured, and high-quality onboarding becomes essential.
As an Implementation Manager, you will own the onboarding and implementation of food distributors joining the Choco platform in the UK&I region. Your role will ensure customers launch successfully, adopt the product quickly, and realize value from day one. You will be the operational driver of customer implementations: coordinating internal teams and customer stakeholders, managing timelines and dependencies, and ensuring projects move smoothly from post-sale handoff to go-live and Customer Success transition.
What You’ll Do
- Own the end-to-end implementation lifecycle from post-sale handoff through go-live and Customer Success transition.
- Drive structured onboarding and implementation programs, ensuring milestones are met and timelines stay on track.
- Act as the primary point of contact for customers throughout the implementation journey and manage project scope, timelines, risks, and dependencies across multiple concurrent implementations.
- Lead customer kickoff meetings, onboarding sessions, and structured training.
- Coordinate cross-functional collaboration across Sales, Customer Success, Product, and Solution Engineering.
- Support customers with technical integrations including APIs or ERP systems where required.
- Identify risks early, remove blockers, and drive mitigation plans to ensure successful launches and track implementation performance metrics such as time-to-go-live and time-to-first-value.
- Contribute to scalable onboarding frameworks including templates, documentation, and implementation playbooks.
What You Bring
- 2-4+ years of experience in SaaS implementation, customer onboarding, project management, or similar roles.
- Experience managing multiple customer projects simultaneously with clear delivery outcomes.
- Strong stakeholder management and customer communication skills, followed by an ability to bring structure and clarity to complex or fast-moving environments.
- Proactive mindset with strong ownership and problem-solving ability.
- Experience working with cross-functional teams such as Sales, Product, Engineering, and Customer Success.
- Familiarity with APIs, ERP systems, or technical integrations.
- Comfort operating in a fast-growing startup or scale-up environment.
- Fluent English (C1/C2).
Why Choco
- Join a high-performing, ambitious implementation team with real ownership and impact.
- Help to build and refine implementation playbooks, processes, and cadences - not from zero, but at a pivotal scaling moment.
- See clear impact from your work, measured by customer success rather than vanity KPIs.
- Work on a product with purpose and proven traction, driving meaningful adoption in an underserved industry.
- Be part of a culture that values ownership over ego - transparent, collaborative, and execution-focused.
Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision. In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
Implementation Manager UK&I employer: Choco
Contact Detail:
Choco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Manager UK&I
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more connections we make, the better our chances of landing that Implementation Manager role at Choco.
✨Tip Number 2
Prepare for interviews by understanding Choco's mission and values. We should be ready to discuss how our experience aligns with their goals of optimising the food system. Show them we’re not just looking for a job, but we’re passionate about making a difference!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine our answers. Let’s focus on showcasing our project management skills and how we can drive successful customer implementations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Choco team and contributing to their exciting journey.
We think you need these skills to ace Implementation Manager UK&I
Some tips for your application 🫡
Show Your Passion for Sustainability: When writing your application, let us know why you're excited about Choco's mission to create a sustainable food system. Share any personal experiences or insights that connect you to this cause – it’ll make your application stand out!
Highlight Relevant Experience: Make sure to showcase your experience in SaaS implementation or project management. Use specific examples to demonstrate how you've successfully managed multiple projects and delivered results, as this is key for the Implementation Manager role.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your skills and achievements at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Choco
✨Know the Company Inside Out
Before your interview, dive deep into Choco's mission and values. Understand how their AI-focused software optimises food distribution and why sustainability is key. This knowledge will help you connect your experience to their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Project Management Skills
As an Implementation Manager, you'll need to manage multiple projects simultaneously. Prepare examples from your past experiences where you've successfully coordinated teams, managed timelines, and navigated challenges. Highlight your proactive mindset and problem-solving abilities to demonstrate that you can handle the fast-paced environment at Choco.
✨Prepare for Technical Questions
Familiarity with APIs and ERP systems is crucial for this role. Brush up on your technical knowledge and be ready to discuss how you've handled integrations in previous roles. If you can, bring examples of how you've supported customers through technical challenges, as this will show your capability to drive successful implementations.
✨Emphasise Collaboration and Communication
Choco values cross-functional teamwork, so be prepared to discuss how you've worked with different departments like Sales, Product, and Customer Success. Share specific instances where your communication skills helped bridge gaps or resolve conflicts, showcasing your ability to be the primary point of contact for customers throughout their implementation journey.