Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support our customers by solving real-world problems and ensuring smooth operations.
- Company: Join Choco, a fast-growing tech company on a mission for sustainable food systems.
- Benefits: Be part of a global team with opportunities for growth and a fun work culture.
- Why this job: Make a real impact by helping food suppliers thrive in a tech-driven environment.
- Qualifications: Fluent in English and German, with experience in customer-facing roles.
- Other info: Join a diverse team that values trust, collaboration, and innovation.
The predicted salary is between 30000 - 42000 £ per year.
Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in?
Here’s what we’re up to: https://bit.ly/4fyXonB
You’re the reason our customers stay loyal when things don’t go to plan. As a Customer Care Associate at Choco, your mission is to make every interaction feel easy, thoughtful, and human — even when the issue is complex. You’re not just responding to messages; you’re solving real-world problems for food suppliers who rely on us to keep their operations running. Whether it’s a bug, a missed order, or a new partner onboarding, you bring clarity, calm, and confidence — turning pressure into partnership. This role is at the front line of our product and brand. You don’t just help people use Choco — you show them what it feels like to be understood.
What You’ll Do
-
Be a trusted point of contact for our UK and German customers via chat, email, and WhatsApp
-
Collaborate with external agents — coaching and supporting quality in your market
-
Troubleshoot with confidence and escalate clearly when needed
-
Spot patterns in recurring issues and share ideas to fix them at the root
-
Help us adopt new tools and workflows — especially automation and AI
What You Bring
-
Fluent in English (C1+) and German (C1+)
-
2+ years in customer-facing roles in high-speed, tech-enabled environments
-
Excellent communicator — clear, warm, and structured under pressure
-
Comfortable managing multiple stakeholders and tools (Intercom, Salesforce, internal systems)
-
Curious and tech-adaptable — you embrace change and pick up tools quickly
-
Empathetic and solution-focused — you care deeply about customer outcomes and team impact
Why Choco?
Because support here isn’t about ticking boxes — it’s about building trust in the moments that matter. You’ll join a global, tight-knit team that learns fast, laughs loud, and grows together.
Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.
In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We\\\’re supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.
Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr
Customer Care Associate (German-Speaking) - UK/I employer: Choco
Contact Detail:
Choco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Associate (German-Speaking) - UK/I
✨Tip Number 1
Get to know Choco inside out! Familiarise yourself with their mission and values. When you understand what they stand for, you can tailor your conversations to show how you fit into their vision.
✨Tip Number 2
Practice your communication skills! As a Customer Care Associate, you'll need to be clear and warm under pressure. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a tough situation into a positive outcome. This will demonstrate your ability to handle complex issues with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Choco team and making a difference in the food system.
We think you need these skills to ace Customer Care Associate (German-Speaking) - UK/I
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone who can connect with our customers on a human level.
Tailor Your Application: Make sure to tailor your application to the role of Customer Care Associate. Highlight your experience in customer-facing roles and how you've tackled complex issues before. This shows us that you understand what we're about and how you can contribute to our mission.
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use structured language to convey your thoughts, especially when discussing your skills and experiences. This will help us see your communication style, which is super important for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us that you’re keen to join our team at Choco!
How to prepare for a job interview at Choco
✨Know the Company Inside Out
Before your interview, dive deep into Choco's mission and values. Understand how their AI-focused software works and how it impacts the food supply chain. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their goals.
✨Showcase Your Communication Skills
As a Customer Care Associate, clear and warm communication is key. Prepare examples from your past experiences where you successfully resolved customer issues. Practice articulating these stories in a structured way to demonstrate your ability to handle complex situations with empathy and clarity.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your troubleshooting skills. Think about common issues in customer service and how you would approach them. Show your thought process and how you can turn pressure into partnership, just like Choco expects.
✨Embrace Change and Tech
Choco values adaptability, especially with new tools and workflows. Be prepared to discuss your experience with tech in customer-facing roles. Highlight any instances where you quickly learned new systems or processes, showcasing your curiosity and willingness to embrace change.