At a Glance
- Tasks: Lead and grow virtual communities for people affected by MS, ensuring safe and inclusive online spaces.
- Company: Join a vibrant charity dedicated to supporting those living with MS.
- Benefits: Enjoy 38 days annual leave, flexible working, and generous sick pay.
- Other info: Opportunities for personal development and volunteering leave available.
- Why this job: Make a real difference in the lives of people affected by MS while developing your leadership skills.
- Qualifications: Experience in community management and a passion for supporting others.
The predicted salary is between 33044 - 37174 € per year.
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: Starting from £33,044 per annum plus excellent benefits
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
We’re looking for a passionate and experienced leader to join us as our Virtual Communities Manager. This is a key national role overseeing the delivery, growth and continuous improvement of our virtual community and peer support services for people affected by MS. You’ll lead a dedicated team to deliver safe and inclusive online spaces and peer support services that support people to manage life with MS. You’ll also play a central role in shaping how these services grow, ensuring they remain community-led and responsive to the needs of the MS community.
Closing date for applications: 9:00 on Tuesday 26th May 2026
Interviews for this role will take place 2nd June 2026 for shortlisted candidates.
Interested? More information can be found by downloading the attached documents in ‘supporting documents’ and then to apply for this role please submit the following:
- An updated CV.
- A supporting statement indicating how you meet the essential criteria as set out in the person specification in the attached job description.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds. We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format.
More about our employee benefits:
- Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
- Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave: In the event of miscarriage or still birth, to support fertility treatments, for antenatal appointments for both parents
- Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
- Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal working hours
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with. This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment. We recognise our particular responsibility to make sure vulnerable adults and children are protected. We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Virtual Communities Manager employer: CHM
As a leading charity dedicated to supporting individuals affected by MS, we pride ourselves on being an exceptional employer that values our people as our greatest asset. Our vibrant and progressive work culture in London fosters personal and professional growth, offering generous benefits such as flexible working options, extensive annual leave, and tailored development plans. Join us to make a meaningful impact while enjoying a supportive environment that prioritises work-life balance and employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Virtual Communities Manager
✨Tip Number 1
Network like a pro! Reach out to people in the MS community or related fields on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research the MS Society and understand their mission. Be ready to discuss how your experience aligns with their goals, especially in creating inclusive online spaces.
✨Tip Number 3
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for supporting the MS community shine through. They want to see that you genuinely care about making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the amazing work we do.
We think you need these skills to ace Virtual Communities Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Virtual Communities Manager role. Highlight relevant experience and skills that align with our mission of supporting people affected by MS. We want to see how you can contribute to our community!
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Clearly demonstrate how you meet the essential criteria outlined in the job description. Use specific examples from your past experiences to show us why you're the perfect fit for this role.
Show Your Passion:We’re looking for someone who’s genuinely passionate about making a difference in the lives of those affected by MS. Let your enthusiasm come through in your application. Share why this role excites you and how you can help us grow our virtual community.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at CHM
✨Know Your Community
Before the interview, dive deep into understanding the MS community and their needs. Familiarise yourself with the challenges they face and how virtual communities can support them. This will show your passion and commitment to the role.
✨Showcase Your Leadership Skills
As a Virtual Communities Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on creating inclusive environments. Highlight any specific strategies you've used to foster collaboration and engagement.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in managing virtual communities and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the future direction of the virtual community services or how success is measured in this role. This demonstrates your genuine interest and helps you gauge if the organisation aligns with your values.
