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- Tasks: Engage and inspire members to support nature through innovative recruitment and retention strategies.
- Company: Local charity dedicated to improving Somerset's natural environment for wildlife and communities.
- Benefits: Flexible working, 33 days holiday, professional development, and wellbeing support.
- Why this job: Make a real impact on nature and communities while growing your skills in a supportive environment.
- Qualifications: Experience in membership engagement or fundraising is a plus, along with strong communication skills.
- Other info: Join a diverse team committed to equality and inclusion in all aspects of work.
The predicted salary is between 30000 - 30000 £ per year.
Salary: £30,000 FTE
Contract type: Fixed term to end March 2029
Working hours: Part time, 22.5 hours per week
Location: Taunton Office, Taunton TA1, Hybrid
About The Employer
Our client is a local independent charity and the only organisation uniquely focused on improving the natural environment of Somerset for the benefit of wildlife and people. They champion Somerset’s stunning, diverse, and important natural environment, making the case for nature to the public and politicians. They protect wildlife and lead the recovery of the environment by example, including on their nature reserves. The support of their amazing members is key to their success enabling the organisation to deliver plans for nature’s recovery, improving the natural environment of Somerset for the benefit of wildlife and people.
About the Role
Membership forms the bedrock of the organisation's fundraising portfolio, and as Membership Experience Officer you’ll play a central role in finding innovative ways to recruit new members while providing exemplary stewardship to retain and inspire existing supporters to continue supporting nature and take action in other meaningful ways.
Key Responsibilities and Tasks
- Responsibility 1: Membership Recruitment
- Work closely with the Comms team to grow their audience through lead generation campaigns on social media
- Work closely with the Comms team to recruit new members including through social media advertising and different incentives
- Convert new audiences to membership
- Trial door drops, phone campaigns and reactivation to establish which methods have the best ROI for recruiting new members
- Create and trial other ideas and initiatives to grow audiences and recruit members
- Responsibility 2: Membership Retention
- Instigate welcome calls to new members
- Review and take responsibility for the welcome journey for new members, ensuring Direct Debit compliance as well as outstanding supporter engagement
- Organise and host in-person events for new members
- Organise and host online events for members as well as taking advantage of and communicating details of relevant national events
- Arrange long-standing member recognition and telephone thank-a-thons
- Research and trial other methods which may have a positive impact on membership retention and/or lifetime value
- Instigate a semi-regular survey so we can gauge members’ interests and satisfaction levels
- Responsibility 3: Analysis and Administration
- Establish metrics and data reporting to monitor the success of each initiative.
- Conduct an annual targeted uplift mailing
- Conduct an annual targeted gift aid phone campaign
- Implement a plan to promote life membership
Benefits
- 7% employer pension contribution
- Life assurance
- Annual professional institution subscription, if applicable
- Payment of relevant licenses and tickets
- Flexible and agile working
- Wellbeing support – Employee Assistance Program, wellbeing champions
- Diversity networks– through a network of affiliated charities
- Paid volunteer days
- Continuous Professional Development opportunities
- 33 days of holiday (25 + bank holidays)
- The opportunity to make a real and positive difference to nature, communities and the climate
Closing date: Thursday 14 May 2026
The organisation has an Equality, Diversity and Inclusion Plan and are committed to continuing to improve the equality, diversity and inclusion of every aspect of their work; they know they need to engage with everyone to live their values and achieve their goals. They welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed.
Membership Experience Officer in Taunton employer: CHM
Contact Detail:
CHM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Officer in Taunton
✨Tip Number 1
Get to know the organisation inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the charity sector. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Prepare for the interview by practising common questions and thinking about how your skills align with their needs. Use examples from your past experiences that demonstrate your ability to recruit and retain members.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Membership Experience Officer in Taunton
Some tips for your application 🫡
Show Your Passion for Nature: When writing your application, let your love for the natural environment shine through! We want to see how your values align with our mission to protect wildlife and improve Somerset's environment.
Tailor Your Experience: Make sure to highlight any relevant experience you have in membership recruitment or retention. We’re looking for innovative ideas, so don’t be shy about sharing your past successes and how they can benefit us!
Be Personable: As a Membership Experience Officer, you'll be engaging with our members regularly. Use a friendly tone in your application to show us that you can connect with people and inspire them to support our cause.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting role. Don’t miss out!
How to prepare for a job interview at CHM
✨Know Your Audience
Before the interview, take some time to research the charity and its mission. Understand their focus on improving the natural environment of Somerset and how your role as a Membership Experience Officer can contribute to that. This will help you tailor your answers and show genuine interest.
✨Showcase Your Creativity
Since the role involves innovative membership recruitment strategies, be prepared to discuss your ideas. Think about past experiences where you've successfully engaged audiences or implemented creative campaigns. Bring examples that demonstrate your ability to think outside the box.
✨Engagement is Key
Highlight your experience in member engagement and retention. Discuss any previous roles where you’ve organised events or conducted surveys to gauge satisfaction. Showing that you understand the importance of building relationships with members will resonate well with the interviewers.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about their current membership strategies or future initiatives. This not only shows your enthusiasm but also gives you insight into how you can fit into their plans.