At a Glance
- Tasks: Provide exceptional supporter care and administrative support to the fundraising team.
- Company: Local independent charity focused on improving Somerset's natural environment.
- Benefits: Flexible working, 33 days holiday, and professional development opportunities.
- Other info: Join a passionate team dedicated to wildlife and environmental recovery.
- Why this job: Make a real impact on nature and communities while gaining valuable experience.
- Qualifications: Strong communication skills and ability to manage multiple tasks.
The predicted salary is between 26227 - 26227 £ per year.
Contract type: Fixed term, 12-month FTC with the possibility of extension
Working hours: Part time, 22.5 hours (3 days) per week
Working Pattern: Preferably Monday to Wednesday
Salary: £26,227 per annum, FTE (£15,736 per annum for 22.5 hours per week)
Salary Banding: Level 2
Location: Taunton, Somerset. Hybrid working available with 1-2 days per week expected in the office.
About The Employer
Our client is a local independent charity and the only organisation uniquely focused on improving the natural environment of Somerset for the benefit of wildlife and people. They champion Somerset’s stunning, diverse, and important natural environment, making the case for nature to the public and politicians. They protect wildlife and lead the recovery of the environment by example, including on their nature reserves.
About You and the Role
This is a fantastic opportunity to support the Fundraising Team. By providing great supporter care and key administrative support to the team, particularly membership, you will help to maximise engagement and income from the charity's supporters.
Key Responsibilities and Tasks
- Supporter care: Being the first point of contact for the majority of the supporters and offering first-class stewardship to ensure that members and donors feel well-supported.
- Maintaining the highest standards of supporter care, including when responding to enquiries, judging when to involve colleagues to maximise potential support and income.
- Providing efficient data entry and administration, including for membership, fundraising appeals, community fundraising and events, processing all donations, including credit card payments and cheques, accurately.
- Supporting the Fundraising Data Specialist with the efficient processing of monthly Direct Debit and Gift Aid claims.
- Assist in financial reconciliations.
- Managing the day-to-day operations of the online shop, which includes the management of the website presence, fulfilment of all shop purchases and payments, and developing new products/adoptions as agreed with the Fundraising Development Manager.
- Being able to manage multiple tasks and requirements whilst demonstrating excellent time management.
- Demonstrating good problem-solving skills and being able to work independently to deal with most enquiries and issues arising during the day.
- Providing administrative support for the Fundraising team.
- Identifying and proposing improvements that can be made to internal processes to help make the team more efficient.
- CRM (Raiser’s Edge) & Systems: Maintaining accurate and up-to-date records on the Trust’s supporter database (Raiser’s Edge), including by uploading new memberships, donations and event attendees and updating records.
- Work with other team members to manage the recording of fundraising activity and income to help them become confident users.
- Producing electronic member retention letters and working with the Fundraising Data Specialist to make other improvements to processes to maximise effective use of Raiser’s Edge.
- Assisting in the ongoing development and improvement of Raiser’s Edge and in the support of other teams using the system.
- Supporting Fundraising colleagues with other systems used in the day-to-day work of the team.
- Stakeholder relationships: Managing the day-to-day relationship with the membership recruiters, including the member upload processes, maintaining data quality, providing additional equipment and resources, and organising team days and inductions.
- Managing stock levels and organising the printing and updating of membership materials.
- Liaising with suppliers to gather quotes and order new materials.
The charity offers some fantastic benefits including:
- 7% employer pension contribution
- Life assurance
- An annual professional institution subscription if applicable
- Flexible and agile working
- Wellbeing support – EAP, wellbeing champions
- Diversity networks
- Paid volunteer days
- Continuous Professional Development opportunities
- 33 days of holiday (25 bank holidays)
- The opportunity to make a real and positive difference to nature, communities and the climate
Closing date: Sunday 19 July 2026
Interested? To apply, please click the apply button. You will be taken to a simple CHM Recruit form where you can find out more information and complete your application by following the instructions. No agencies please.
Supporter Care Coordinator employer: CHM
As a local independent charity dedicated to enhancing Somerset's natural environment, we pride ourselves on fostering a supportive and inclusive work culture that values every team member's contribution. With flexible working arrangements, generous benefits including a 7% employer pension contribution, and opportunities for continuous professional development, we empower our employees to grow while making a meaningful impact on wildlife and communities. Join us in championing nature and enjoy the unique advantage of working in a beautiful location that inspires our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Coordinator
✨Get Involved in Local Initiatives
Dive headfirst into local community projects and social enterprises! This not only builds your experience but also connects you with like-minded folks who may know about part-time opportunities. Plus, many nonprofits announce openings through their events and volunteer activities, so keep your ears to the ground!
✨Join Social Impact Networks
Look for networks and forums centred around social impact – think local charity groups or online platforms where changemakers hang out. These places are goldmines for job leads, especially for part-time roles like the ones at CHM. Engaging in discussions can also help you make meaningful connections with potential employers!
✨Utilise Your University’s Resources
If you’re still in uni, tap into career services that may have exclusive listings for part-time roles in nonprofits. They often host job fairs or info sessions where you can meet representatives from organisations like CHM directly. It’s a great way to make an impression beyond your CV!
✨Check Out Online Opportunities
Websites like Idealist or CharityJob specifically showcase part-time positions in the nonprofit sector. Make sure to check these regularly while keeping an eye on CHM’s own job listings on our website. Being proactive here can put you ahead of the curve!
We think you need these skills to ace Supporter Care Coordinator
Some tips for your application 🫡
Show Your Passion for Social Impact:For a role like Supporter Care Coordinator at CHM, your cover letter is your chance to shine a light on why social impact matters to you. Share any personal experiences or volunteer work that highlight your commitment to the cause. We want to see your genuine enthusiasm!
Highlight Relevant Experience:Make sure your CV showcases any nonprofit work or projects you've been involved in, even if they were part-time or volunteer roles. Emphasize skills like project management, fundraising, or community engagement. These are key in the nonprofit sector, and we want to see how you can contribute to our mission!
Tailor Your Application:When applying for the Supporter Care Coordinator, customise your documents to fit the vibe of CHM. Use our language, reflect our values, and connect your personal goals with our mission. This shows us you’ve done your homework and you're excited to join the team in this part-time capacity.
Don’t Forget Your Availability:As this is a part-time position, clearly outline your availability in your application. Whether you're a student balancing studies or have other commitments, we appreciate transparency. Just pop your available hours in your cover letter or CV so we can see how you fit into our schedule.
How to prepare for a job interview at CHM
✨Show Your Passion for the Cause
When applying for a part-time role in the nonprofit sector, it's essential to convey your genuine enthusiasm for the mission of CHM. Be ready to share personal stories or experiences that highlight why social impact matters to you and how you align with their goals.
✨Bring Tangible Examples of Impact
Nonprofits often look for candidates who can demonstrate their ability to create meaningful change. Prepare examples from your past experiences—whether in volunteering, projects, or academic work—that showcase your skills in making a positive impact. Use metrics if possible; it's all about showing how you’ve really contributed.
✨Be Ready for Scenario Questions
Expect to encounter scenario-based questions during your interview. These will assess how you handle real-world challenges in the nonprofit space. For example, how would you deal with limited resources or navigate a conflict with team members? Think through your past experiences to give thoughtful responses.
✨Flexibility and Availability are Key
Since it's a part-time role, they might dig into your availability during the interview. Be open and clear about your schedule and how it can align with CHM's needs. They’ll want to know that you can commit without compromising your passion for the work!
