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- Tasks: Lead retention campaigns and enhance member experiences through a new CRM.
- Company: Join the UK's national charity for museums and galleries, supporting public arts organizations.
- Benefits: Enjoy 25 days annual leave, free National Art Pass, and a hybrid work model.
- Why this job: Make a real impact in the arts community while collaborating with passionate professionals.
- Qualifications: Bring experience in customer retention, loyalty programs, and CRM management.
- Other info: This role is based in London with a minimum of 2 days in the office.
The predicted salary is between 44096 - 44096 £ per year.
Senior Retention Manager
Contract length: 12 month FTC
Salary: £44,096 per annum
Location: King’s Cross, London N1C (Hybrid)
About the Employer
Our client is the UK’s national charity for museums and galleries. They fundraise to help public arts organisations to develop and share their collections, to connect with their communities, to invest in professional development for their staff, and to inspire the next generation. They are supported by their growing membership of 135,000 through their membership schemes, as well as many individuals, trusts and foundations, funding partners and companies.
About the role
They are looking for an experienced Retention Manager to play a crucial role in driving engagement and satisfaction for this organisation’s membership through the move to a new CRM.
As a key member of the Membership marketing team, you will be instrumental in:
- Developing and executing retention campaigns across email and digital channels
- Reviewing customer journeys from onboarding to renewal
- Developing and enhancing membership segmentation strategy ready for the new CRM
- Driving partnership strategies and exclusive offers for members
- Leading on fundraising initiatives and communications for members
The ideal candidate will bring a wealth of experience in customer retention, loyalty program management and CRM. Your role will involve using data and audience insights to drive marketing strategies as well as close collaboration with internal and external stakeholders to drive the best possible membership experience. This is a fantastic opportunity to make an impact in support of this organisation’s charitable mission, as part of their membership team.
Key Employee Benefits
This employer’s excellent benefits package includes:
- Generous annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas and an additional day in August.
- Free National Art Pass (NAP) – for yourself and another person of your choice.
- Art time – a half day per month to visit museums and galleries.
- Life Assurance – cover for up to three times your basic salary.
- Season Ticket Loan
- Healthcare cash back plan and wellbeing app
- Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. The employer contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.
This post is London-based. They have a hybrid working model of minimum 2 days per week at their office in Granary Square.
Closing deadline: 23:59 on 18 March 2025.
To Apply and for more information
Click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down).
This organisation is committed to building their team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.
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Senior Retention Manager employer: CHM
Contact Detail:
CHM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retention Manager
✨Tip Number 1
Familiarize yourself with the organization's mission and values. Understanding their commitment to museums and galleries will help you align your experience in customer retention with their goals, making you a more compelling candidate.
✨Tip Number 2
Highlight your experience with CRM systems in your conversations. Since this role involves a transition to a new CRM, showcasing your expertise in managing and optimizing CRM tools will demonstrate your readiness for the challenges ahead.
✨Tip Number 3
Prepare to discuss specific retention campaigns you've executed in the past. Be ready to share metrics and outcomes that illustrate your ability to drive engagement and satisfaction, as these will be crucial in this role.
✨Tip Number 4
Network with current or former employees of the organization if possible. Gaining insights into their culture and expectations can give you an edge in interviews and help you tailor your approach to fit their needs.
We think you need these skills to ace Senior Retention Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Retention Manager position. Understand the key responsibilities and required skills, especially in customer retention and CRM management.
Tailor Your CV: Customize your CV to highlight relevant experience in retention campaigns, loyalty program management, and data-driven marketing strategies. Use specific examples that demonstrate your impact in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that connects your experience with the mission of the organization. Emphasize your passion for the arts and how your skills can contribute to enhancing member engagement and satisfaction.
Highlight Collaboration Skills: Since the role involves working closely with internal and external stakeholders, make sure to showcase your teamwork and communication skills in both your CV and cover letter. Provide examples of successful collaborations in past positions.
How to prepare for a job interview at CHM
✨Understand the Mission
Make sure you familiarize yourself with the charity's mission and values. Being able to articulate how your experience aligns with their goals will show your genuine interest in the role and the organization.
✨Showcase Your CRM Experience
Prepare specific examples of your past work with CRM systems, particularly in relation to customer retention and loyalty programs. Highlight any successful campaigns you've led and the impact they had on member engagement.
✨Discuss Data-Driven Strategies
Be ready to discuss how you use data and audience insights to inform your marketing strategies. Providing concrete examples of how you've analyzed customer journeys and improved retention rates will demonstrate your analytical skills.
✨Collaborative Mindset
Since this role involves working closely with internal and external stakeholders, emphasize your teamwork and collaboration skills. Share experiences where you successfully partnered with others to achieve a common goal.
