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- Tasks: Lead daily welfare services and support homeless individuals in their journey to stability.
- Company: A respected charity dedicated to helping the homeless community in Cambridge.
- Benefits: Competitive salary, pension scheme, free counselling, and ongoing training opportunities.
- Other info: Join a dynamic team committed to positive change and personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in support roles and a passion for helping vulnerable individuals.
The predicted salary is between 28000 - 28000 £ per year.
Hours of work: Full-Time, 37.5 per week (5 days per week)
Contract: Permanent
Salary: £28,000 per annum
Location: Cambridge CB4
About The Employer
Our client works with people who are homeless, at risk of homelessness or with a history of homelessness. They provide services to aid every stage of recovery - from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services. National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities. The organisation is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people. Over the past three decades they have continued to grow and adapt to meet the needs of the homeless community.
About you and the Role
As the operational lead of the services area, the Services Coordinator ensures the seamless delivery of daily welfare services (inductions, showers, meals, laundry, activities) while providing proactive, trauma-informed caseload management to transition service users from crisis to stable housing. This role bridges immediate care with long-term strategic action, developing partnerships, signposting, improving service efficiency, and fostering positive, sustainable life changes for Cambridge’s homeless community.
Key Responsibilities
- To work alongside the Services Manager to coordinate, maintain and further develop a service user led, trauma informed support and welfare service.
- Provide welfare and accommodation-based support to service users including those that have complex needs, to help them build independence.
- Conducting inductions and needs assessments, creating individualised support plans, liaising with project worker team and monitoring progress for service users.
- Source safe accommodation, actively prevent homelessness through advocacy and signposting.
- Develop and promote partnerships with external agencies to help connect service users to essential services.
- Lead a daily team briefing with Services Manager overseeing the session.
- Support the delivery of a learning and development service providing opportunities for service users to access employment, learning and cultural opportunities.
- Work in partnership with other organisations to deliver or facilitate the delivery of services to meet the needs of service users.
- Ensure that the delivery of the service meets funders requirements and assist with the timely delivery of monitoring reports.
- Maintain accurate records that are uploaded to Inform in a timely way.
One of the core values at the organisation is to recognise and reward their staff as their greatest asset. They realise that it's their people who have helped them to become a well-respected charity that helps to make a positive change to homeless people’s lives. They want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people.
If you choose to work with the organisation, you will find that they offer:
- Benefits – You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision.
- A supported work environment - You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs.
- Training - The employer recognises the importance of having a motivated and effective staff team. They offer on-going training to support you in your role.
This role requires a Disclosure and Barring Service (DBS) check. The employer is committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity.
Services Coordinator in Milton employer: CHM
Contact Detail:
CHM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Coordinator in Milton
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that align with your values. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their mission, values, and the specific challenges they face in supporting the homeless community. This will help you tailor your responses and show you're genuinely interested in making a difference.
✨Tip Number 3
Practice your interview skills with a friend or family member. Get comfortable discussing your experiences and how they relate to the role of Services Coordinator. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets to the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Services Coordinator in Milton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Services Coordinator. We want to see how you can contribute to our mission of supporting the homeless community in Cambridge.
Showcase Your Passion: Let your enthusiasm for helping vulnerable people shine through in your application. We’re looking for someone who genuinely cares about making a difference, so share any relevant experiences that demonstrate your commitment.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to apply via our website! It’s the easiest way for us to receive your application and ensures you’re following the correct process. Plus, you’ll find all the info you need right there.
How to prepare for a job interview at CHM
✨Know the Organisation Inside Out
Before your interview, take some time to research the organisation thoroughly. Understand their mission, values, and the specific services they provide to the homeless community in Cambridge. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the nature of the Services Coordinator role, be ready to discuss how you would handle specific situations involving service users with complex needs. Think about examples from your past experiences where you've successfully managed similar challenges, and be prepared to explain your thought process.
✨Showcase Your Teamwork Skills
This role involves working closely with a team and external partners. Be prepared to share examples of how you've collaborated with others in previous roles. Highlight your ability to lead briefings, manage challenging behaviours, and foster a supportive environment for both colleagues and service users.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the organisation's future plans, how they measure success in their services, or what challenges they currently face. This shows that you're not just interested in the job, but also in contributing to the organisation's growth and impact.