Charity Shop Manager in Manchester

This charity makes sure people living with MS are at the centre of everything they do. Their strategy is based on what people affected by MS have told them is important to them, giving the organisation a clear and determined focus. Together they campaign at all levels, fund ground-breaking research and provide award-winning support and information. This organisation's people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you'll be able to make a difference.

This charity is looking for two passionate and dynamic Shop Managers to lead the daily operations of two of their retail locations. This role is key to supporting the organisation's mission of improving the lives of those affected by multiple sclerosis (MS). The Shop Manager will be responsible for driving sales, managing a team of volunteers and staff, maintaining high standards of customer service, and ensuring efficient stock control. The role will also involve working with donors, promoting the charity’s work, and supporting fundraising efforts. The ideal candidate will have strong leadership, organisational, and communication skills, alongside a commitment to charitable goals and the ability to inspire a dedicated team.

Key Responsibilities:

• Oversee all shop operations, including sales, stock management, and visual merchandising.
• Manage a team of volunteers and staff, providing training, guidance, and support.
• Drive sales targets and ensure the shop meets its fundraising goals.
• Ensure exceptional customer service standards are consistently met.
• Organise and coordinate in-store promotions and events.
• Manage donations and stock intake, ensuring the shop remains organised and efficient.
• Adhere to health and safety regulations and ensure the shop operates within budget.

Work pattern includes Saturdays; flexibility is required. This is a rewarding opportunity for an individual who is passionate about making a difference and eager to contribute to the success of this charity's retail operations.

Closing date for applications: 09:00 on Monday 10th August 2026

How to apply: Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role. Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage.

Equal Opportunities: This employer particularly welcomes applications from people with disabilities and or from ethnic minority backgrounds. They are a Disability Confident Employer and are committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both their recruitment and new starter onboarding processes.

More about their employee benefits:

• Encouraging work-life balance with 38 days paid annual leave (including bank holidays), pro-rata for part-time.
• Smart working options with the opportunity to work remotely.
• Generous sick pay entitlement.
• Free access to a GP virtually 24 hours a day/7 days a week.
• Enhanced leave for new parents.
• Cycle to work scheme.
• Death in service scheme.
• 2 days paid leave a year for volunteering for the charity's activities during normal working hours.

This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with, regardless of gender, race, disability, sexual orientation, religion or belief, pregnancy, or gender reassignment. They recognise their particular responsibility to make sure vulnerable adults and children are protected.

Your right to work in the UK: You must have the right to work in the UK to work in paid employment with this organisation. You’ll need to share documents showing you’re eligible to work in the UK if they offer you employment.

No agencies please.