At a Glance
- Tasks: Lead and grow virtual communities for people affected by MS, ensuring safe and inclusive online spaces.
- Company: Join a vibrant charity dedicated to supporting those living with MS.
- Benefits: Enjoy 38 days of annual leave, flexible working, and generous sick pay.
- Other info: Opportunities for personal development and volunteering leave available.
- Why this job: Make a real difference in the lives of people with MS while developing your leadership skills.
- Qualifications: Experience in community management and a passion for supporting others.
The predicted salary is between 33044 - 37174 € per year.
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: Starting from £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity
You'll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it's this commitment that unites us across the UK. Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
We're looking for a passionate and experienced leader to join us as our Virtual Communities Manager. This is a key national role overseeing the delivery, growth and continuous improvement of our virtual community and peer support services for people affected by MS. You'll lead a dedicated team to deliver safe and inclusive online spaces and peer support services that support people to manage life with MS. You'll also play a central role in shaping how these services grow, ensuring they remain community-led and responsive to the needs of the MS community.
Closing date for applications: 9:00 on Tuesday 26th May 2026
Interviews for this role will take place 2nd June 2026 for shortlisted candidates.
Interested? More information can be found by downloading the attached documents in 'supporting documents' and then to apply for this role please submit the following:
- An updated CV.
- A supporting statement indicating how you meet the essential criteria as set out in the person specification in the attached job description.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds. We'd be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We're a Disability Confident Employer and we're committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
- Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
- Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers' leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
- Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
- Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal working hours
Safeguarding
We're committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with. This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment. We recognise our particular responsibility to make sure vulnerable adults and children are protected. We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You'll need to share documents showing you're eligible to work in the UK if we offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don't have a Sponsor Licence agreement with the Home Office and aren't able to support you with your visa applications.
No agencies please.
Virtual Communities Manager in London employer: CHM
As a Virtual Communities Manager at our London office, you'll join a vibrant and progressive team dedicated to making a meaningful impact in the lives of those affected by MS. We offer an array of benefits including generous annual leave, flexible working options, and a commitment to employee development, ensuring you have the support and resources to thrive both personally and professionally. Our inclusive work culture prioritises your well-being and encourages collaboration, making it an excellent place for passionate individuals looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Virtual Communities Manager in London
✨Tip Number 1
Get to know the company! Research their mission and values, especially how they support the MS community. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant online communities. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 3
Prepare for the interview by practising common questions related to virtual community management. Think about your past experiences and how they align with the job description. We want to hear your passion and how you can contribute to our mission!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Virtual Communities Manager position.
We think you need these skills to ace Virtual Communities Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Virtual Communities Manager role. Highlight relevant experience and skills that align with our mission to support people affected by MS. We want to see how you can make a difference!
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Clearly demonstrate how you meet the essential criteria outlined in the job description. Use specific examples from your past experiences to show us why you're the perfect fit.
Show Your Passion:We love seeing genuine enthusiasm for our cause! In your application, let us know why you're passionate about supporting the MS community and how you envision contributing to our virtual spaces. Make it personal!
Apply Through Our Website:Don't forget to submit your application through our website! It's the easiest way for us to receive your materials and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at CHM
✨Know the MS Community
Before your interview, take some time to research the MS community and the specific challenges they face. Understanding their needs will help you demonstrate your passion for supporting them and show that you're aligned with the organisation's mission.
✨Showcase Your Leadership Skills
As a Virtual Communities Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you foster inclusivity and support. Be ready to discuss your approach to creating safe online spaces.
✨Prepare Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the organisation's current virtual community initiatives and future plans. This shows your genuine interest and helps you assess if the role is the right fit for you.
✨Highlight Your Adaptability
In a role that involves continuous improvement, it's crucial to showcase your adaptability. Share experiences where you've successfully navigated change or implemented new ideas based on community feedback, demonstrating your commitment to growth.
