At a Glance
- Tasks: Be the go-to tech support hero, solving issues and keeping systems running smoothly.
- Company: Join a diverse Fire & Rescue Service supporting over 800,000 people in the Southeast.
- Benefits: Enjoy a competitive salary, local government pension, good leave, and onsite gym facilities.
- Other info: Flexible working options and a supportive community await you!
- Why this job: Make a real difference by helping others with technology while growing your skills.
- Qualifications: Strong problem-solving skills and experience with Windows, Office 365, and network support.
The predicted salary is between 29984 - 33356 £ per year.
Are you confident being the first point of contact when issues arise, bringing calm, clarity, and timely resolutions to keep people and systems operating smoothly?
Location: Stocklake, Aylesbury, Bucks, HP20
Salary: £29,984 - £33,356 Gross Per Annum
Hours: Full-Time, 37 hours per week
Contract: 12-Month Fixed Term Contract
Package: Local Government Pension Scheme | Good Annual Leave Entitlement | Employee Benefits | Employee Assistance Programme | Occupational Health | Onsite Gym Facilities
About the Employer
Our client is a Fire & Rescue Service that serves a population of more than 800,000 in the Southeast of England. Around 400 Firefighters operate from 19 Fire Stations from the outskirts of London to the South Midlands. They employ around 100 specialist support staff, from ICT to Fire Prevention. They are a diverse, welcoming community – will you join them? Their Service is only as good as its people. When their employees are engaged and supported, their Service thrives. This why they support flexible and hybrid working.
About the Role
Working within the Service Desk, the role focuses on keeping day-to-day ICT services running smoothly, by acting as the go-to point for technical support. It involves handling a mix of user issues, system changes, and equipment setup, while making sure problems are resolved quickly and users stay informed.
Key Duties
- Handle incoming ICT issues and service requests, taking ownership from first contact through to resolution
- Troubleshoot a wide range of hardware, software, and network issues in a practical, user-focused way
- Set up and maintain devices, including laptops, desktops, and core software
- Provide user support both remotely and on-site when required
- Manage and track requests to ensure nothing is missed and updates are clearly communicated
- Carry out routine tasks such as system updates and basic maintenance
- Work closely with users to understand their needs – not just their requests
- Offer clear, straightforward advice on systems and the effective use of technology
- Help keep processes simple and efficient so the service desk runs smoothly
About You
- A strong problem-solving mindset, with the ability to work through issues logically
- Confident taking ownership of issues and seeing them through to resolution
- Clear and approachable communicator, able to explain technical matters in plain language
- Customer-focused, with a genuine desire to support and help others
- Able to prioritise workloads and manage multiple requests without losing track
- Adaptable and flexible, particularly when dealing with urgent or unexpected issues
- A solid technical foundation across Windows environments, networking, and common business systems
- Comfortable working independently while contributing positively as part of a team
- Reliable and well organised, with strong attention to detail
- Willing to learn, develop, and keep up to date with evolving technology
Experience and Qualifications Required
- Knowledge of MS Windows, Office 365, and Exchange
- Strong ICT problem-solving skills
- Experience in network and PC support
- Excellent written and verbal communication skills
- Full, UK Driving License
Closing date: Tuesday, 28th April 2026
Our client is an equal opportunity employer. Applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status or disability are welcome. If there are any adaptions or adjustments, this service can make to help you in your application, or with their recruitment process, this can be discussed. Everyone who works with this service is required to have a DBS check.
ICT Service Desk Technician in London employer: CHM
Join a dynamic Fire & Rescue Service in Stocklake, Aylesbury, where your role as an ICT Service Desk Technician is pivotal in ensuring smooth operations for over 800,000 residents. With a strong commitment to employee well-being, the organisation offers excellent benefits including a Local Government Pension Scheme, generous annual leave, and access to onsite gym facilities, all within a supportive and flexible work culture that values diversity and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Service Desk Technician in London
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be handling ICT issues, think of common tech problems and how you'd resolve them. Being able to demonstrate your thought process can really impress during the interview.
✨Tip Number 3
Show off your communication skills! Be ready to explain technical concepts in simple terms. This is key for an ICT Service Desk Technician, as you'll need to keep users informed and calm when issues arise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace ICT Service Desk Technician in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:When writing your application, make sure to highlight your problem-solving mindset. We want to see how you tackle issues logically and keep things running smoothly, just like you would in the role!
Communicate Clearly:Since you'll be the first point of contact for users, it's crucial to demonstrate your clear and approachable communication style. Use plain language in your application to show us you can explain technical matters simply.
Tailor Your Experience:Make sure to tailor your application to reflect your experience with Windows environments, networking, and common business systems. We love seeing how your background aligns with what we need for the ICT Service Desk Technician role.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our Fire & Rescue Service.
How to prepare for a job interview at CHM
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Windows, Office 365, and Exchange. Be ready to discuss how you've tackled technical issues in the past, as this role is all about problem-solving and providing clear solutions.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for users, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical users to resolve their issues.
✨Demonstrate Your Customer Focus
Prepare to share instances where you've gone above and beyond to help a customer or colleague. Highlight your ability to listen to their needs and provide tailored support, as this will show your genuine desire to assist others.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with multiple urgent requests. Think through how you'd prioritise tasks and manage your time effectively while keeping users informed throughout the process.
