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- Tasks: Lead a team to support local councils and empower communities.
- Company: A leading voice for local government in England since 1947.
- Benefits: Salary from £62,000, hybrid working, 30 days leave, and pension scheme.
- Why this job: Shape the future of local governance and make a real impact.
- Qualifications: Degree-level education or equivalent experience in membership services.
- Other info: Dynamic environment with opportunities for professional growth.
The predicted salary is between 62000 - 86800 £ per year.
Location: Holborn, London (Hybrid)
Hours: Full-Time
Contract: Permanent
Salary: From £62,000 per annum
Our client is a leading voice for local government in England, representing around 10,000 parish and town councils. As Head of Member Services, you'll play a pivotal role in supporting these councils and empowering local communities. Working closely with a network of county associations, this role offers a unique opportunity to make a real difference in local governance. You'll lead a team providing advice, guidance, and services to the organisation's diverse membership, helping them tackle challenges and seize opportunities. With your expertise, local councils will be better equipped to serve their communities, drive positive change, and shape the future of local government.
The organisation offers a dynamic and supportive environment, with opportunities for professional growth and development. As Head of Member Services, you'll join a talented team committed to making a difference in local governance.
About the employer:
Since 1947, this organisation has been England's only recognised national membership organisation for community, neighbourhood, parish and town councils. They work with county associations to support, promote, improve and create sustainable councils. 10,000 parish and town councils in England represent 35 million people with 16 million electors, raising £700 million in precept and investing over £2 billion in communities. Some of the largest councils have a precept of over £1 million a year. Around 100,000 councillors spend over 14 million hours a year serving those councils to help change their community. Over 300 new councils have been created in rural and urban areas in the last decade. This organisation believes these vibrant and dynamic parish and town councils are at the centre of community effort, delivering services and giving their communities a democratic voice.
Who the employer is looking for:
- Degree-level education or equivalent professional experience.
- Evidence of continuous professional development.
- Proven track record in developing and delivering membership services.
- Demonstrated ability to lead teams and manage staff performance.
- Excellent communication and relationship building skills.
If you're a motivated and experienced professional looking for a new challenge, this role could be the perfect fit. You'll have the chance to shape the future of local government, support thriving communities, and leave a lasting impact.
What’s on offer:
- Salary from £62,000 per annum.
- Hybrid working, with office located in Holborn, London, WC1A.
- Employer pension scheme.
- 30 days annual leave, plus bank holidays and Christmas closure.
- Enhanced maternity and paternity packages.
Apply now to lead this employer's Member Services team and make a real difference in local governance.
Closing Date: 9:00am, Wednesday 25th February 2026
Interview Date: 10th March 2026
This organisation is committed to diversity and equal opportunities and welcomes applications from all sections of the community. As part of their application process, they will ask whether you require any reasonable adjustments. Providing this information will help them ensure the recruitment process is accessible, fair, and inclusive for all candidates.
No agencies please.
Head of Member Services in London employer: CHM
Contact Detail:
CHM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Member Services in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to local governance. Attend events or webinars where you can meet potential colleagues and learn more about the role.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams and improved services in previous roles. This is key for a position like Head of Member Services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Member Services in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Member Services role. Highlight your experience in developing membership services and leading teams, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Communication Skills: Since this role involves a lot of relationship building, it’s essential to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you’ve successfully engaged with diverse stakeholders in the past.
Highlight Professional Development: We love to see candidates who are committed to continuous professional development. Mention any relevant courses, certifications, or training you've completed that relate to member services or local governance. This shows us you’re proactive and dedicated to your growth!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and the organisation there. We can’t wait to hear from you!
How to prepare for a job interview at CHM
✨Know Your Stuff
Make sure you understand the role of Head of Member Services and the organisation's mission. Research their work with local councils and be ready to discuss how your experience aligns with their goals. This shows you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead teams and manage performance. Think about specific challenges you've faced in previous roles and how you overcame them. This will demonstrate your capability to empower others and drive positive change.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since excellent communication is key for this role, consider doing mock interviews with a friend or mentor. Focus on building rapport and showcasing your relationship-building skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's future plans and how they support local councils. This not only shows your interest but also helps you gauge if the role is the right fit for you. It’s a two-way street!
