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- Tasks: Lead membership initiatives and shape experiences that connect art with diverse audiences.
- Company: National fundraising charity for art, promoting inclusivity in museums and galleries.
- Benefits: Generous annual leave, free National Art Pass, life assurance, and pension contributions.
- Other info: Join a diverse team committed to positive change and inclusivity.
- Why this job: Make a real impact in the arts sector while leading a passionate team.
- Qualifications: Proven experience in membership or subscription leadership and a passion for arts and culture.
The predicted salary is between 65000 - 70000 £ per year.
The employer is a national fundraising charity for art, with over 148,000 members, leading the way in pioneering support for an inclusive and welcoming museum and gallery sector across the UK. The charity works closely with a network of over 1000 museums and responds to their needs and aspirations. They aim to expand and diversify their collections and workforce, develop curatorial skills, make ambitious acquisitions, and create a welcoming, inclusive space for communities.
With the support of over 148,000 members who buy a National Art Pass, patrons, and donors, they provide grants, encourage visiting, and advocate for museums' essential role and value. The organisation has diversity, inclusion, and sustainability central to their thinking, inspiring their team to be a force for good and help change things for the better.
The charity is looking for an exceptional Head of Membership to join their Audiences Directorate and take ownership of their core membership portfolio at a pivotal moment in their growth. This leadership role combines commercial weight (owning the membership budget, income targets, and product roadmap) with real creative purpose: shaping the propositions, pricing, and member experiences that bring art within reach of more people across the UK. You'll lead a talented team, own the charity's CRM transformation programme, and shape the products and strategies that will grow their membership base - from retaining loyal existing members to attracting a new generation.
If you have a strong track record in membership, subscription, or loyalty programme leadership, a data-driven mindset, and a passion for what arts and culture can do for people, they would love to hear from you.
Key Employee Benefits:
- Generous Annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas.
- Free National Art Pass (NAP) – for yourself and another person of your choice.
- Free Entry to Exhibitions.
- Life Assurance – cover for up to three times your basic salary.
- Season Ticket Loan.
- Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. The employer contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.
Closing deadline: 23.59pm on 31 May 2026.
They are committed to building their team and trustees from a broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect. They encourage applications from all races, ages, religions, and sexual orientations, as well as parents, veterans, people living with any kind of disabilities, and any other groups that could bring diverse perspectives to the organisation. Non-UK nationals will require current and valid permission to work in the UK.
Please note that any suspected use of AI in relation to answering sift questions will be marked down. No agencies please.
Head of Membership employer: CHM
Contact Detail:
CHM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Membership
✨Tip Number 1
Network like a pro! Reach out to people in the arts and culture sector, especially those connected to membership roles. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion! When you get that interview, make sure to express your love for art and culture. Share personal stories or experiences that highlight why this role matters to you. It’s all about connecting your values with theirs!
✨Tip Number 3
Prepare for the numbers game! Since this role involves budget ownership and income targets, brush up on your data skills. Be ready to discuss how you’ve used data to drive membership growth in the past. Numbers speak volumes!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of standing out. Plus, you’ll find all the info you need to tailor your application perfectly!
We think you need these skills to ace Head of Membership
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Head of Membership role. Highlight your experience in membership, subscription, or loyalty programmes, and show us how your skills align with the charity's mission.
Show Your Passion for Arts and Culture: We want to see your enthusiasm for what arts and culture can do for people. Share any relevant experiences or projects that demonstrate your commitment to inclusivity and community engagement within the arts sector.
Be Data-Driven: Since this role involves owning the membership budget and income targets, make sure to showcase your data-driven mindset. Include examples of how you've used data to inform decisions and drive growth in previous roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re following the correct process. We can't wait to hear from you!
How to prepare for a job interview at CHM
✨Know Your Membership Inside Out
Before the interview, dive deep into the charity's membership offerings and understand their value. Familiarise yourself with the National Art Pass and how it benefits members. This will show your genuine interest and help you articulate how you can enhance member experiences.
✨Showcase Your Leadership Style
As a Head of Membership, you'll be leading a team. Be prepared to discuss your leadership approach and share examples of how you've successfully managed teams in the past. Highlight your ability to inspire and motivate others, especially in a creative environment.
✨Bring Data to the Table
This role requires a data-driven mindset, so come armed with examples of how you've used data to drive membership growth or improve retention rates. Discuss specific metrics you've tracked and how they informed your strategies.
✨Emphasise Diversity and Inclusion
The charity values diversity and inclusion, so be ready to discuss how you can contribute to these goals. Share your thoughts on creating an inclusive membership experience and any initiatives you've led that promote diversity within organisations.