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- Tasks: Lead a team to deliver exceptional customer service in a vibrant pub environment.
- Company: Join The Elveden Inn and The Guinness Arms, known for their commitment to excellence.
- Benefits: Enjoy a competitive salary, supportive team culture, and opportunities for personal development.
- Why this job: Be part of a professional team that values your contribution and fosters a fun work atmosphere.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
- Other info: Positions available in Icklingham and Elveden, with a focus on teamwork and leadership.
The predicted salary is between 29000 - 30000 £ per year.
Our client currently has positions at The Elveden Inn and The Guinness Arms on the Norfolk / Suffolk border. They are committed to excellence in the service that they deliver, which relies on the outstanding staff that they recruit, develop and retain. They genuinely want people to enjoy working in their pubs and feel part of one professional team.
Duty Managers Salary: £29,000 to £30,000 depending on experience
Location: Icklingham IP28 & Elveden IP24
These roles will deliver excellence, inspire others, and develop the teams to continually improve service. The key purpose is to ensure that customer service is exceptional, and that customers leave the pub happier than when they first entered. They will be appointing people who understand the needs of the customer, genuinely care about the customer experience, can manage food service superbly, and get a sense of satisfaction from doing it brilliantly!
Duty Managers employer: CHM
Contact Detail:
CHM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Managers
✨Tip Number 1
Familiarise yourself with the specific values and mission of The Elveden Inn and The Guinness Arms. Understanding their commitment to excellence in service will help you align your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences where you went above and beyond to enhance a customer's experience. This will highlight your ability to meet their expectations and contribute to their goal of exceptional service.
✨Tip Number 3
Research common challenges faced in pub management, such as managing food service and team dynamics. Being able to discuss these topics intelligently will demonstrate your proactive approach and readiness to tackle the responsibilities of a Duty Manager.
✨Tip Number 4
Network with current or former employees of The Elveden Inn and The Guinness Arms if possible. Gaining insights from their experiences can provide you with valuable information to use in your discussions and show your genuine interest in becoming part of their team.
We think you need these skills to ace Duty Managers
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Duty Manager role entails. Highlight key responsibilities such as customer service excellence and team development in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in hospitality or management. Use specific examples that demonstrate your ability to lead a team and enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention why you want to work at The Elveden Inn or The Guinness Arms and how your values align with their commitment to excellence.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in a management role.
How to prepare for a job interview at CHM
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure customers had a great experience.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be expected to lead by example. Prepare to discuss your leadership style and provide examples of how you've successfully managed teams in the past, especially in high-pressure situations.
✨Know the Venue and Its Values
Research The Elveden Inn and The Guinness Arms before your interview. Familiarise yourself with their values and what makes them unique. This will show that you're genuinely interested in the role and align with their commitment to excellence.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you've resolved conflicts or improved service, and be ready to discuss these in detail.
