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- Tasks: Manage and support our MS Dynamics CRM system to enhance data use and community engagement.
- Company: Join the MS Society, dedicated to supporting those affected by MS.
- Benefits: Enjoy 39 days of annual leave, flexible working, and a competitive salary starting at £35,825.
- Why this job: Make a real difference in the lives of people with MS while developing your tech skills.
- Qualifications: Experience with CRM systems and strong problem-solving abilities are essential.
- Other info: Be part of a vibrant team with excellent career growth opportunities and a commitment to diversity.
The predicted salary is between 35825 - 40403 £ per year.
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: Starting from £35,825 per annum, plus excellent benefits
Salary Band and Job Family: Band 2, Professional and Technical
You’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,403 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you will be able to make a difference.
About this job
The MS Society has made a huge investment in technology to implement a new CRM system to enable us to improve in use of our data and to streamline contact with the MS Community, including Services, Fundraising and directed communications. This is the Organisation’s key, central system. 90% of all funding for the charity is processed through the CRM system including Gift Aid, regular giving and special events, Direct Debits. This role is critical and responsible for the end-to-end processes working and, therefore, the income being processed and collected in a timely fashion. The role will be part of a CRM team responsible for managing and supporting functionality and data integrity within the CRM system. The role is also responsible for managing key internal and external relationships at all levels. The role is also responsible for delivering the 1st, 2nd line support of the CRM system as well as building import templates, workflows and ensuring that data within is clean, accessible and available. The successful candidate is expected to be an expert in their field.
Closing date for applications: 9:00am on Friday 20th February 2026
Interested? More information can be found by downloading the attached documents in 'supporting documents' and then to apply for this role, please submit the following:
- an updated CV.
- a supporting statement indicating how you meet the essential criteria as set out in the person specification in the attached job description.
We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds. We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format, such as for them to be sent to you by email or in a larger word format.
More about our recruitment and selection process
The first round of our recruitment and selection process includes an interview with competency-based questions. Our recruitment and selection process might also include extra tasks, for example, a written or Microsoft Excel test or making a presentation. We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation. You might also be invited for a second interview. We’ll let you know about this during the selection process.
More about our employee benefits:
- Encouraging work life balance
- 39 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
- Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave: In the event of miscarriage or still birth, to support fertility treatments, for antenatal appointments for both parents
- Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
- Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal working hours
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with. This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment. We recognise our particular responsibility to make sure vulnerable adults and children are protected. We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
CRM Systems Administrator – MS Dynamics employer: CHM
Contact Detail:
CHM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Systems Administrator – MS Dynamics
✨Tip Number 1
Get to know the MS Society inside out! Research their mission, values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those competency-based questions! Think of examples from your past experiences that showcase your skills in CRM systems and teamwork. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace CRM Systems Administrator – MS Dynamics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the MS Dynamics CRM Systems Administrator role. Highlight relevant experience and skills that match the job description, especially around CRM systems and data management.
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Clearly demonstrate how you meet the essential criteria outlined in the person specification. Use specific examples to show off your expertise and passion for the role.
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We want to see your personality come through, so don’t be afraid to let it shine!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there.
How to prepare for a job interview at CHM
✨Know Your CRM Inside Out
Make sure you’re well-versed in MS Dynamics CRM. Familiarise yourself with its functionalities, especially those relevant to data integrity and support processes. Being able to discuss specific features and how they can benefit the MS Society will show your expertise.
✨Prepare for Competency Questions
Since the interview will include competency-based questions, think of examples from your past experiences that demonstrate your problem-solving skills and ability to manage relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Passion for the Cause
The MS Society is all about making a difference for people living with MS. Be prepared to express why this mission resonates with you. Share any personal connections or experiences that highlight your commitment to supporting the MS community.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
