At a Glance
- Tasks: Manage the Resource Centre, ensuring vibrant operations and community engagement.
- Company: Join a passionate team dedicated to supporting people with MS in Northern Ireland.
- Benefits: Enjoy 38 days annual leave, flexible working, and generous sick pay.
- Other info: Opportunities for personal development and volunteering leave available.
- Why this job: Make a real difference in the lives of those affected by MS.
- Qualifications: Experience in management and a passion for community support required.
The predicted salary is between 33044 - 37174 € per year.
Position: Quality Assurance and NI Resource Centre Manager
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in Belfast Resource Centre, Annadale Avenue BT7 3JJ
Salary: Starting from £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2 Charity
You’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you’ll be able to make a difference.
About this job
This is a pivotal role at the heart of the MS Society in Northern Ireland. As the Quality Assurance and NI Resource Centre Manager, you will be the driving force behind our NI Resource Centre on Annadale Avenue in Belfast, ensuring it remains a vibrant, well-managed hub for the MS community. You will play a vital role in connecting the services delivered at the Centre to the wider community, fostering engagement and ensuring our supporters and service users receive excellent care. The Resource Centre is not only a focal point for activities and support but also serves as a key hub for our staff and volunteers.
Your key responsibilities will include:
- Resource Centre Management: Overseeing day-to-day operations and a diverse programme of activities to ensure the Centre functions effectively.
- Community Engagement: Leading on communications and contact with the MS community, acting as a bridge between the Centre and those we support.
- People Leadership: Managing and developing staff and volunteers at the Resource Centre.
- Operational Excellence: Maintaining high standards of Health and Safety, managing local income and expenditure, and collaborating with partners to ensure a safe, inclusive environment.
- Quality Assurance: Dedicating a small portion of your week to working with the wider Customer Service team to monitor performance and identify ways to continuously improve our services.
We are looking for an experienced manager with a background in office administration and team leadership who is passionate about making a difference for people living with MS in Northern Ireland.
Closing date for applications: 9:00 on Friday 5 June 2026.
Please note the successful candidate will require an Access NÍ disclosure check.
Interested? More information can be found by downloading the attached documents in ‘supporting documents’ and then to apply for this role please submit the following:
- An updated CV.
- A supporting statement indicating how you meet the essential criteria as set out in the person specification in the attached job description.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds. We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
- Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
- Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave: In the event of miscarriage or still birth, to support fertility treatments, for antenatal appointments for both parents
- Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
- Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal working hours
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with. This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment. We recognise our particular responsibility to make sure vulnerable adults and children are protected. We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Quality Assurance and NI Resource Centre Manager in Belfast employer: CHM
The MS Society is an exceptional employer, offering a vibrant and progressive work environment in Belfast where you can truly make a difference for people living with MS. With generous benefits such as 38 days of paid annual leave, flexible working options, and a strong commitment to employee development, we foster a culture of support and inclusivity that empowers our staff and volunteers to thrive. Join us in our mission to provide award-winning support and information while enjoying a fulfilling career with ample opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance and NI Resource Centre Manager in Belfast
✨Tip Number 1
Get to know the MS Society inside out! Research their values, mission, and recent projects. This will help you connect your experience with what they care about during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Quality Assurance and NI Resource Centre Manager role.
✨Tip Number 3
Prepare for the interview by practising common questions related to management and community engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Quality Assurance and NI Resource Centre Manager in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Quality Assurance and NI Resource Centre Manager role. Highlight relevant experience in office administration and team leadership, and don’t forget to showcase your passion for supporting the MS community!
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Clearly demonstrate how you meet the essential criteria outlined in the job description. Use specific examples from your past experiences to show us why you're the perfect fit.
Be Clear and Concise:When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We want to see your personality come through, so don’t be afraid to let that shine!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and you can easily track your progress along the way!
How to prepare for a job interview at CHM
✨Know the MS Society Inside Out
Before your interview, take some time to research the MS Society and its mission. Understand their values, the services they provide, and how they engage with the MS community. This will not only show your genuine interest but also help you align your answers with their goals.
✨Prepare for Scenario-Based Questions
As a Quality Assurance and NI Resource Centre Manager, you'll likely face scenario-based questions. Think about past experiences where you've successfully managed teams or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Showcase Your Leadership Skills
This role requires strong people leadership. Be ready to discuss your management style and how you've developed staff and volunteers in previous roles. Highlight specific examples of how you've fostered engagement and created a positive working environment.
✨Ask Thoughtful Questions
At the end of the interview, you'll have the chance to ask questions. Prepare thoughtful queries that demonstrate your interest in the role and the organisation. For instance, you could ask about the current challenges facing the Resource Centre or how success is measured in this position.
