At a Glance
- Tasks: Lead and grow virtual communities for people affected by MS, ensuring safe and inclusive online spaces.
- Company: A dedicated charity focused on supporting individuals living with MS across the UK.
- Benefits: Starting salary of £33,044, flexible working, generous leave, and professional development opportunities.
- Other info: Join a progressive team committed to equality and diversity.
- Why this job: Make a real difference in the lives of those affected by MS while working in a vibrant environment.
- Qualifications: Experience in community management and a passion for supporting others.
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: Starting from £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity
You’ll start at an entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.
About the Employer:
This charity makes sure that people living with MS are at the centre of everything they do. Their strategy is based on what people affected by MS have told them is important to them. It gives the organisation a clear and determined focus. Their work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground-breaking research and provide award-winning support and information. This organisation's people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job:
Our client is looking for a passionate and experienced leader to join them as their Virtual Communities Manager. This is a key national role overseeing the delivery, growth and continuous improvement of the virtual community and peer support services for people affected by MS. You’ll lead a dedicated team to deliver safe and inclusive online spaces and peer support services that support people to manage life with MS. You’ll also play a central role in shaping how these services grow, ensuring they remain community-led and responsive to the needs of the MS community.
Closing date for applications: 9:00 on Tuesday 26th May 2026
Interviews for this role will take place 2nd June 2026 for shortlisted candidates.
Interested? Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role.
Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage.
Equal Opportunities:
This employer particularly welcomes applications from people with disabilities and or from ethnic minority backgrounds. Disability Confident Employer. Our client is a Disability Confident Employer and they are committed to promoting equality and diversity. You will be able to ask for reasonable adjustments as part of both their recruitment and new starter onboarding processes. If you need any help or adjustments to apply for this role, you will be able to contact the employer to discuss this. You can also ask for the application materials to be sent to you in a different format.
More about their employee benefits:
- Encouraging work-life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and them)
- Flexible working options
- Generous sick pay entitlement
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave in the event of miscarriage or stillbirth
Thinking about your finances:
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work:
- Personalised development plans with a wide range of training courses
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how this organisation internally operates
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for the charity's activities during normal working hours
- 2 days paid leave a year for volunteering with other charities during normal working hours
Safeguarding:
This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with. They recognise their particular responsibility to make sure vulnerable adults and children are protected. They have measures in place to protect everyone they come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK:
You must have the right to work in the UK to work in paid employment with this organisation. You’ll need to share documents showing you’re eligible to work in the UK if they offer you employment. They currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
Virtual Communities Manager employer: CHM-1
This charity is an exceptional employer, dedicated to ensuring that individuals living with MS are at the heart of their mission. With a vibrant and progressive work culture, they offer extensive employee benefits including generous annual leave, flexible working options, and personalised development plans, all aimed at fostering a supportive environment where staff can thrive and make a meaningful impact in the community. Located in London, the organisation not only prioritises work-life balance but also actively promotes equality and diversity, making it a truly inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Virtual Communities Manager
✨Tip Number 1
Get to know the charity's mission and values inside out. When you’re chatting with them, show how your passion aligns with their commitment to the MS community. It’s all about making that personal connection!
✨Tip Number 2
Prepare some thoughtful questions to ask during your interview. This shows you’re genuinely interested in the role and the organisation. Plus, it gives you a chance to find out if they’re the right fit for you too!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you’ve led teams or managed virtual communities before. We want to hear those success stories that highlight your experience and passion.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so let’s make this happen together!
We think you need these skills to ace Virtual Communities Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Virtual Communities Manager role. Highlight relevant experience and skills that match the job description, especially your leadership and community engagement abilities.
Show Your Passion:Let your enthusiasm for supporting people with MS shine through in your application. Share any personal experiences or motivations that drive you to work in this field, as it can really resonate with the hiring team.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon, making it easy for us to see how you fit the role without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to the right place. Plus, you’ll receive all the necessary info from CHM Recruit to guide you through the process.
How to prepare for a job interview at CHM-1
✨Know the Organisation Inside Out
Before your interview, take some time to research the charity and its mission. Understand their focus on the MS community and how they operate. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Virtual Communities Manager, you'll be leading a team. Prepare examples of your past leadership experiences, particularly in managing online communities or peer support services. Be ready to discuss how you've fostered inclusive environments and driven growth in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think about challenges you might face in this role and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the organisation's future plans for virtual communities or how they measure success in their peer support services. This shows your enthusiasm and strategic thinking.
