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- Tasks: Lead membership marketing strategies to grow and engage our conservation community.
- Company: Join an international charity dedicated to wildlife conservation and restoration.
- Benefits: Enjoy flexible working, generous leave, and a supportive team culture.
- Why this job: Make a real impact in wildlife conservation while developing your marketing skills.
- Qualifications: Experience in managing membership schemes and running marketing campaigns.
- Other info: Be part of a diverse team committed to equality and inclusion.
The predicted salary is between 40000 - 55000 £ per year.
Location: Head Office, Regents Park, London NW1 – Hybrid
Contract: 12-months Fixed Term (Maternity Cover)
Hours: Full Time
Salary: £47,250 per annum
Purpose of the Role
Our client is an international conservation charity driven by science, working to protect and restore wildlife in the UK and around the world. Their vision is a world where wildlife thrives and every role, every person in every corner of the organisation has one thing in common – they are all conservationists, and passionate about restoring wildlife. The charity has nearly 150,000 Members, who made over 680,000 visits to their conservation zoos last year, bringing them over £10 million of income; so they play a key role in supporting the organisation's important conservation work.
The Membership Marketing Manager leads the growth and engagement of the organisation’s membership base, developing and delivering strategies that drive acquisition, retention, and long-term value. Working collaboratively across teams, the role ensures seamless, insight-led journeys that convert visitors into loyal members and supporters, underpinned by effective CRM communications and data-driven campaign delivery to maximise income and lifetime value. This is a 12-month maternity cover role with the emphasis on the membership management elements. The position offers hybrid working, with at least one day per week spent in the office to connect with the team (Tuesdays).
Key responsibilities:
- Strategy and growth: Lead the development and delivery of a data-driven membership marketing strategy to grow acquisition, retention, and member value across all channels.
- Collaboration and partnerships: Build strong cross-team and supplier partnerships to enhance supporter experiences, operational efficiency, and member value.
- Performance and insights: Monitor and report on membership performance, providing insights and leadership to drive continuous improvement and team success.
- Fundraising alignment: Collaborate with Fundraising to nurture member-to-donor pathways through targeted segmentation and coordinated communications.
- CRM and retention: Drive personalised, insight-led CRM and retention strategies that deepen engagement and foster long-term supporter loyalty.
- Digital and systems optimisation: Partner with digital and operational teams to optimise online journeys, systems, and data structures for seamless supporter experiences and retention growth.
About You
- Successfully managed a membership scheme, running both acquisition campaigns and retention programmes.
- Proven experience of developing and implementing marketing campaigns across a variety of media.
- Knowledge of ticketing/CRM platforms (e.g. Spektrix, Tessitura, or Salesforce).
- Confident using performance and customer data to develop actionable marketing plans.
- Familiar with customer databases and developing membership customer journeys.
- Strong interpersonal skills and demonstrable experience of sourcing, managing, negotiating and liaising with suppliers.
About the Employer
Our client is an international conservation charity. Through their unrivalled animal experts in their two zoos, the work of their pioneering scientists, their dedicated conservationists, their purpose is to inspire, inform and empower people to stop wild animals going extinct. Their vision is a world where wildlife thrives and they are working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, they are committed to bringing wildlife back from the brink of extinction.
What does the Employer Offer?
- Vision and purpose: you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help the charity to inspire, inform and empower people to stop wildlife going extinct.
- Pension scheme: they offer a generous pension scheme with up to 12% contributory pension.
- Flexible working: talk to them about your flexible working requirements and they will do everything they can to make sure you work in a way that suits you.
- Holidays: 25 days annual leave allowance, plus UK bank holidays.
- Wellbeing: access to a blended programme of wellbeing initiatives, including confidential access to a 24/7 Employee Assistance Programme.
- Life assurance: eligible employees will be enrolled in a life assurance scheme from their first day.
- Complimentary tickets: annual allocation of zoo tickets, with a 30% discount in online and retail shops.
- Cycle2Work: the cycle to work scheme enables you to lease a bicycle.
- Season ticket loan: they offer an interest free loan for eligible London-based employees to buy a season ticket for travel between home and work.
- Family friendly policies: they offer enhanced maternity, paternity, and adoption packages.
This employer strongly encourages applications from all backgrounds and celebrates the value of having a team of employees with diverse skills, experiences, and heritage. They are committed to ensuring their teams can bring their authentic selves to work without fear of discrimination. The charity has active equality networks for staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by a strategic EDI Steering Group.
This role is subject to standard pre-employment checks, including the candidate's right to work in the UK.
Closing Date: 16 December 2025
Interviews will be held on 19th December, in person at the organisation's head office in Regent's Park.
NB: The employer reserves the right to close this advertisement early or extend the advertising date until a suitable candidate has been found.
It’s important to highlight your unique skills, experience, and knowledge. Over reliance on AI-generated content may miss key criteria outlined in the job description and reduce the effectiveness of your application.
Interested? Please click the job board apply button to be taken to the next stage. There you can find out more information and complete your application by following the instructions (you may need to scroll down).
No agencies please.
Membership Marketing Manager in London employer: CHM-1
Contact Detail:
CHM-1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Marketing Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the conservation and marketing sectors. Attend events, join online forums, or even connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion for wildlife conservation! When you get the chance to chat with potential employers, share your enthusiasm for their mission. This will help you stand out as someone who genuinely cares about the cause, not just the job.
✨Tip Number 3
Prepare for interviews by researching the organisation's recent campaigns and initiatives. Bring insights and ideas to the table that align with their goals. This shows you're proactive and ready to contribute from day one!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Membership Marketing Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of Membership Marketing Manager. Use keywords from the job description to show that you understand what they’re looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your success in managing membership schemes and marketing campaigns. Numbers and results speak volumes!
Be Authentic: Let your personality shine through in your application. The charity values diverse backgrounds and experiences, so don’t be afraid to share what makes you unique and passionate about conservation.
Follow the Application Instructions: Make sure to apply through our website as instructed. Double-check that you’ve included all required documents and followed any specific guidelines to ensure your application stands out.
How to prepare for a job interview at CHM-1
✨Know Your Stuff
Make sure you’re well-versed in the charity's mission and values. Understand their conservation efforts and how your role as a Membership Marketing Manager can contribute to their goals. This will show your genuine interest and alignment with their vision.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed membership schemes or marketing campaigns. Highlight your experience with CRM platforms and how you've used data to drive engagement and retention. This will demonstrate your capability to excel in the role.
✨Collaborative Spirit
Since the role involves working across teams, be ready to discuss how you’ve built partnerships in previous positions. Share examples of how you’ve collaborated with different departments to enhance member experiences and achieve common goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation’s current membership strategies and future goals. This not only shows your enthusiasm but also helps you gauge if the role aligns with your career aspirations. It’s a great way to engage with the interviewers!
