At a Glance
- Tasks: Lead a new Experience function to enhance engagement and impact for people with MS.
- Company: A dedicated charity focused on improving lives for those affected by MS.
- Benefits: Generous salary, flexible working, 38 days leave, and comprehensive health support.
- Other info: Join a vibrant team committed to equality, diversity, and personal development.
- Why this job: Make a real difference in the lives of people with MS while shaping organisational strategy.
- Qualifications: Strong leadership skills and experience in audience engagement and data-driven decision making.
The predicted salary is between 65118 - 65118 £ per year.
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London N4, with flexibility to work remotely
Salary: £65,118 per annum plus excellent benefits
Salary Band and Job Family: Band 4
About the Employer
This charity makes sure that people living with MS are at the centre of everything they do. Their strategy is based on what people affected by MS have told them is important to them. It gives the organisation a clear and determined focus. Their work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground-breaking research and provide award-winning support and information. This organisation's people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The Head of Experience is a senior cross-organisational leadership role building and leading a new Experience function at the heart of the Engagement and Income Generation directorate. It exists to change how the organisation understands and responds to the people it exists for. That means identifying where experiences can be improved and creating the conditions to act on it. The postholder will drive cross-functional collaboration so that audience insight and data consistently inform strategic decisions. They will create the systems and governance that turn insight into action across the breadth of MS experience. The postholder is accountable for driving measurable improvements in how audiences experience every interaction with the organisation. This builds the conditions for integrated, audience-led engagement at scale, in service of delivering greater impact and sustainable income.
Closing date for applications: 9:00 on Thursday 18th June 2026
Interested? Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role.
Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage.
Equal Opportunities
This employer particularly welcomes applications from people with disabilities and or from ethnic minority backgrounds.
Disability Confident Employer
Our client is a Disability Confident Employer and they are committed to promoting equality and diversity. You will be able to ask for reasonable adjustments as part of both their recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, you will be able to contact the employer to discuss this. You can also ask for the application materials to be sent to you in a different format.
More about their employee benefits:
- Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and them)
- Flexible working options
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave for miscarriage or stillbirth, to support fertility treatments, and for antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how this organisation internally operates
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for the charity's activities during normal working hours
- 2 days paid leave a year for volunteering with other charities during normal working hours
Safeguarding
This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with. They recognise their particular responsibility to make sure vulnerable adults and children are protected. They have measures in place to protect everyone they come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with this organisation. You’ll need to share documents showing you’re eligible to work in the UK if they offer you employment. They currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Head of Experience in London employer: CHM-1
This charity is an exceptional employer, dedicated to placing individuals living with MS at the forefront of their mission. With a vibrant and progressive work culture, they offer extensive benefits including generous annual leave, flexible working options, and a commitment to employee development through personalised training plans. Located in London, the organisation fosters a collaborative environment where employees can make a meaningful impact while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Experience in London
✨Tip Number 1
Network like a pro! Reach out to people in the MS community or related fields on LinkedIn. A friendly chat can open doors and give you insights that might just land you that Head of Experience role.
✨Tip Number 2
Prepare for interviews by understanding the charity's mission inside out. Show them you’re not just about the job, but genuinely care about making a difference for those living with MS.
✨Tip Number 3
Practice your storytelling skills! Be ready to share how your past experiences align with their goals. Use specific examples to demonstrate how you can improve audience engagement and drive impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Experience in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Experience role. Highlight your relevant experience and how it aligns with the organisation's mission to improve the lives of those affected by MS.
Showcase Your Leadership Skills:As this is a senior role, it's crucial to demonstrate your leadership capabilities. Share examples of how you've successfully led teams or projects in the past, especially those that involved cross-functional collaboration.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help ensure your message comes across effectively and makes a strong impression.
Apply Through Our Website:Don't forget to apply through our website! Following the job board process ensures your application is received correctly, and you'll get all the necessary info from CHM Recruit to guide you through the next steps.
How to prepare for a job interview at CHM-1
✨Understand the Mission
Before your interview, take some time to really understand the charity's mission and how they centre their work around people living with MS. This will help you articulate how your experience aligns with their goals and demonstrate your genuine interest in making a difference.
✨Showcase Your Leadership Skills
As the Head of Experience, you'll need to lead cross-functional teams. Prepare examples from your past roles where you've successfully driven collaboration and improved audience experiences. Be ready to discuss specific strategies you implemented and the measurable outcomes that followed.
✨Prepare Insight-Driven Questions
Think about the insights and data that inform strategic decisions in similar organisations. Prepare thoughtful questions that show your understanding of how audience insight can drive improvements. This not only demonstrates your expertise but also your proactive approach to the role.
✨Emphasise Flexibility and Adaptability
Given the nature of this role, it's crucial to highlight your ability to adapt to changing circumstances and work environments. Share examples of how you've successfully navigated challenges in previous positions, especially in remote or hybrid settings, to show you're ready for the dynamic nature of this job.
